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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was very dirty and stunk as soon as you entered the main lobby. Rooms were just as bad. Pretty dirty floors, we did not stay and went to another hotel!!
Business response:
Travis, thank you for sharing your concerns. We are disappointed to know you were unhappy with your stay. We apologize for the housekeeping issues that caused inconvenience. We will discuss your concerns with the our team to take remedial measures. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
SUPER CRAPPY! Go somewhere else WE DIDNT STAY!!!! After 16 hours of driving we pull up for the night just for them to tell us that I’m sorry but we overbooked and we don’t have any rooms for you all.
Business response:
Brittany, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Check in was at 3, arrived at 5:30 was told they're running late due to staff shortage it'll be another 5 minutes. Not something you want to hear but hey it happens. Walk in 15 minutes later they're still not done it'll be another 5. 45 minutes later got to my room. Room was old and well used, blankets were worn out, sheets were paper thin and mattress covers were stained. Since I had to stay there for a week I went to local Walmart picked up new mattress cover and bedding so that I could at least feel comfortable to sleep o... read more
Business response:
Thank you for taking the time to evaluate your stay. We regret we were not able to provide you with a room in an acceptable time frame and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
So the were over booked and when got there she said the have no room , so if there is jo room why the show online rooms, then the lady on front dest she was a really nice woman she tried to find a room for me.and helped me.
Business response:
Thank you for sharing your experience at our hotel. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. On a positive note, we are happy you were pleased with the service our associate delivered. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
NOT HAPPY I would love to but when I got there I was told that you overbooked and I didn’t have a room. I then asked for a refund which was told I needed to contact you, I tried but your robot told me no refund just coupon/rewards which is not acceptable. I want a refund as this was your mistake. I then had to keep driving to try to find a room and ended up having to just keep going on my drive for another 2 hours to get to another state. Between your lack of customer service and the rude person in the hotel itself I think y... read more
Business response:
Cynthia, thank you for sharing your concerns. We regret being unable to accommodate you as we were full to capacity. We are sorry for the inconvenience you are having due to the third-party website. Unfortunately, financial inquiries on reservations made through a third-party website must be made through them, and we suggest you reach them again and explain your experience. We hope to host you in the future. Sincerely, Hotel Management
The place I rented from then said they didn’t have a room even after I paid for it in advance and messed up the whole trip
Business response:
Thank you for taking the time to share your concerns online. We apologize for the inconvenience you had as we were unable to accommodate you this time. We are very sorry for the frustrations you had. We hope to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.