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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were police in the parking lot as I pulled up & homeless people sleeping in the lobby
Business response:
Gina, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Hotels.com sold me an oversold room, then took hours
Business response:
Aaron, thank you for evaluating your stay at our hotel. We apologize for the predicament with your reservation and realize you must be frustrated. We hope your issue was resolved to your satisfaction. It is never our intention to disappoint our guests and, we hope you will consider a return visit so that we can provide you with an exceptional stay. Sincerely, Hotel Management
When we arrived, there were two police cars parked in front of the entrance. I walked in and there was garbage on the floor of the lobby. I went up to the front desk and was told that my reservation was cancelled? They didn’t have a room for me. It was 10:00 at night so i had to call around and find another place to stay.
Business response:
Ronalee, thank you for choosing Extended Stay America and taking the time to post your review. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Public Restrooms are cleaner than this place
Business response:
Larry, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Disappointed It was terrible. The place was old and dirty. We had to walk through a cloud of cigarettesmoke to get in the building. The floor turned our feet black. The drawers in the kitchen were filthy. The frig door was so dirty it took both hands to pull it open. It stunk and didn't work. The bed was hard to sleep on. I asked if I could get a room with 2 beds, they said they didn't have one both nights I was there. I looked on line and they said they did. It was not a good place for me and my granddaughter to stay. I che... read more
Business response:
Thank you for your review. We are sorry for the unpleasant stay you had and apologize for the cleanliness issue you encountered. This is not the kind of impression that we want our guests to have. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
When I got there the room wasn’t available and they said they were full and overbooked. Not professional at all.
Business response:
George, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.