This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expected more for the price Should have known by the name what to expect, longer term, lower class people hanging around. Room smelled musty, sink barely drained, no coffee pot as advertised. Cancelled the second night for other options.
Business response:
Richard, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dirty tampons in the bathroom they do not vaccinate the rooms Og hair everywhere
Business response:
Adam, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. And we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Reasonably priced but what they don’t tell you is how run down and dirty the building is. We cancelled our stay after one night because the smell of cigarettes was to strong
Business response:
On behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is a top priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
DO NOT STAY!!!! The room was less than clean, it was not clean enough to put my 2 year old niece on so she spent her entire time either being held or in her portable crib. The beds were extremely uncomfortable.
Business response:
Johnathan, thank you for being our guest. It was disappointing to know your stay was impacted due to the cleanliness issue in your suite, and we apologize for it. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
The room was very dated, had a stale, musty smell that didn't go away when using the AC. The bed would shake when others in the building would close the doors to their room and the bed was also very firm.
Business response:
Thank you for choosing our hotel and for taking the time to provide feedback. We regret our bed was not to your comfort and apologize that we were not able to provide you with the fresh accommodations that you had expected upon arrival. we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Please visit us again so we can restore your faith in our hotel and... read more
Would never stay here again We booked this place since it had a "kitchen". But after the experience we had, I would never stay here again. Key card stopped working multiple times and I had to got back down to get it reprogrammed. Yes, I kept it away from my phone and credit cards. Water pressure in the shower was terrible, was more like a trickle. When using the faucet in the bathroom, the water would hit the sink and spray everywhere all over your clothes. The heater was erratic and didn't follow the temp that it was set on... read more
Business response:
Yahya, thank you for your review. We genuinely apologize for the difficulty you had with the key card and even more for the issues in your room you encountered. It is never our intention to disappoint our guests, so we will surely review your comments with the appropriate team to ensure we better serve our guests. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to the area so we can better deliver the experience you should always expect from us. Sincerely, Hotel Ma... read more
Was turn away Because No rooms for pets
Business response:
Thank you for your review. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We will review your feedback with our team to learn about the situation. Thank you once again, and we hope you will return so we can make it up to you. Sincerely, Hotel Management
Horrible Night The room was dirty, carpet had stuff all over it. All the drawers/doors were broken. Had to ask for a remote. Hot water in tub run constantly, making the room humid. Had to have the ac run constantly all night to keep the room cool. Girl at front desk was rude. There were bags of trash sitting outside the entrance to the lobby. I checked in late and was told it was the only room available, and the water was running and needed to be repaired. If it hadn’t been late and me, being tired from driving all day, I’d ... read more
Business response:
Lisa, thank you for your review. We are sorry for the cleanliness and maintenance issues you encountered. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We also apologize you did not experience the best from one of our associates. We have shared your comments with the individual to ensure we are consistent with our service delivery. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.