This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud and noisy
Business response:
Russell, thank you for reviewing your recent stay - we value your comments! We apologize for your unpleasant experience and that you were disturbed by the noise. Your remarks remind us there is always room for improvement, and we will review your feedback with our front office team. We hope you will come back and see us the next time you are in our area. Sincerely, Hotel Management
The room that we reserved was not ready, so they did what they could to give us a different room. Still, the new room had a foul smell. And gave my wife and daughter a headache. We fabreezed it three times to make it managable. Because of the bad smell, and the since they didn’t get us a better room, I don’t recommend this property.
Business response:
Thank you for being our guest. We apologize for the issues you and your family encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The bed was terrible, the TV didn’t work and we were charged extra we had paid for the king size bed but were given a queen size and when I had gone and asked the front desk about it they said they couldn’t do anything about it until the morning when a manager was there but when I went back in the morning there was no manager
Business response:
Kelly, thank you for posting a review of your recent stay. We apologize for the unpleasant experience you had and that you were not happy with the bed in your suite. We are also sorry the way our front desk associates handled this situation. Please be assured we have shared this with the appropriate team members and we will use this to improve our service going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Inexpensive isn't always the best way to travel Woke up two nights in a row with people yelling at each other in the next room. It was around 2.30am, and no managers or staff did anything to quiet that down. Difficult when I was there for business and needed rest. Windows were dirty and dusty. Floors were sticky. Bed was comfortable, but I doubted how clean it was based on the rest of the room. Minimal toiletries.Poor lighting. AC worked, but had a damp smell and seemed to create humidity. I will shop other options next time... read more
Business response:
Thank you for your feedback. We apologize for the noise caused by the other guests of the property and for not resolving this to your total satisfaction. We certainly should have done more, and we will be working with our staff to make sure we do a better job in the future. We are also sorry for the cleanliness and odor issues you experienced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our hou... read more
You get what you pay for... and it was cheap. Not the nicest of places. Cleanliness lacked and the front desk staff seemed a little put out when I checked in and approached them with a simple question. Manager (lady with grown out red hair) was boisterous, loud and obnoxious. She took a phone call when I was at the front desk and I couldn't hear the lady helping me over the voice of the manager's phone call. I heard the same manager tell a guest that they were only cleaning rooms every other week, and that he couldn't have h... read more
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are sorry for the poor service you received from our front desk associate. Rest assured we are following up on your concerns to ensure we are well poised to serv... read more
Business response:
Aaron, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Unclean Unclean, will never go back. Hairs in bed and shower. Pillows useless. Very uncomfortable and Stressful
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Dirty very dirty I got me and my husband a room for his birthday and we were very disappointed with what we got! Rooms look so much nicer online! Our first room was disgustingly dirty! The only plus was they upgraded us to a better room! My husband asked me why I would get him a ghetto room for his birthday! Would be a nice place if they would take care of things better and have better housekeeping! Also I feel like it was false advertising said free breakfast In room description there wasn’t a free breakfast. Only a snack b... read more
Business response:
Rikki, thank you for choosing us for your husband’s birthday. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand lea... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.