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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing. We checked out after 1 night. I want my money back
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Do not stay here! This hotel was bare bones. Very disappointed. Not even a coffee maker in the room. The entire hotel smelled horrible. Felt unsafe and dirty. Will never stay here again.
Business response:
Amy, thank you for your review. We apologize for the odor and the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. The coffee maker for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Way too costly for what we got. Run down and a lot of people that looked to be homeless.
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
It wasn't clean, my husband stayed here for a conference. Said it was awful. Their idea of breakfast is coffee and granola bars. We won't ever stay at another extended stay America again. We travel weekly for sports so we are used to different facilities, this one was an absolute no go.
Business response:
Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you will reconsider and give us the chance to make it up to you and your husband in the future. Sincerely, Hotel Management
Animal shelter smell They allow pets and therefore it smells like an animal shelter right when you exit the elevator to your floor. Our room stunk and we had to open the windows to try and get some fresh air. So glad we got there late in the evening just for a place to crash for the night. We got up early and got out of there. The only way I would ever stay here is if I had my dogs and need a place that allowed them. Would never just stay there.
Business response:
Jason, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
No amenities lot even a lobby area to sit
Business response:
Monica, thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable, and well-maintained hotel with a friendly staff at a good value. Thank you again for staying wit... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.