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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pillows are flat, the TV reception is not clear. Found out it is analog! The free breakfast was muffins you get from a box. That's all they had for breakfast. They shouldn't advertise "free breakfast" if that is all they are going to offer. I know you can cook but the guests next to our room was frying meat. The smell reeked to our room. Ventilation is bad. I will not recommend this place at all.
Business response:
Thank you for being our guest. We are sorry for the issues you faced in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. We also apologize for the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, H... read more
The night manager is great. She’s personable and check in was easy. The whole main floor smells like dog. The hallway, my room, the bed. I couldn’t hardly take a breath. It was very rank! Hopefully you’re making a killing letting pets stay there, because I won’t be staying at that facility again.
Business response:
Ryan, thank you for being our guest. We are sorry for the odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Really disappointed I booked a room for my fiance and She did not have a credit card on herself but I was willing to pay for it over the phone that deposit because I wasn't able to get to her quite yet and her car had broken down so I got her room that was closer to where she was until I could pick her up the following day and they would not work with me whatsoever. so she basically had to sit out and wait until I can find her a way to a motel that would let me pay deposit over the phone.
Business response:
Zachary, thank you for choosing our hotel. We are sorry for the difficulties you and your fiance faced while she was here. We understand the frustration you experienced and hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
There were people drinking beer in the lobby! Unbelievable! Receptionist should not allow these kind of behavior
Business response:
Thomas, first and foremost, we would like to offer you our apologies for the inconvenience you experienced due to the other guest during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Continental breakfast is a false advertising. Disgusting bathroom. Noisy hotel. Wast of money. I should get reimbursed for my pain and suffering
Business response:
Thank you for being our guest. We are sorry for the problems you had with the bathroom and regret for the noise issues you experienced. We wish we had the opportunity to address the problem while you were here. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining a new breakfast. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Disappointed to say the least. I didn’t understand why they needed the ID for everyone in my party, me and my credit card and ID should’ve been enough. We ask for a wheelchair assessable room but unfortunately did not get it....So my husband could not take a shower. Your breakfast included mini muffins and coffee, give me a break!The bathroom sink was either dirty or stained and needs to either be cleaned with Ajax or replaced.
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. We are also sorry for the issues you experienced with your room. Our housekeeping associates work hard to make sure all of our rooms are spotless. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you and your husband will reconsider staying with us again. Sincer... read more
The whole facility is smoke free but you had to walk through a smoke cloud of cigarette smoke to get to the door. Had to wait until the desk clerk got done smoking to get checked in. All of the parking spaces close to the door was taken up by the employees so that the clients had to park at the end of the parking lot.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke odor. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We apologize you were disappointed with your visit due to your front desk experience. We will share your concern with the team so that such instances are not repeated. We regret the inconvenience caused and hope you will give us a chance to impr... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.