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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was put in a room with feces in the toilet. I was moved to another room and there was blood in the toilet paper roll in the second room. I was then offered a new roll of toilet paper and told that management wouldn’t be in until the next morning. This was around three in the afternoon. I barely slept as would be expected; feeing as though I was sleeping in filth. Called Mgr the next morning giving her my story. She informed me I could call Expedia to request an early checkout and that I would receive a full refund once Exp... read more
I originally booked online for the Sandy location. When arrival they inform me that my booked room was not suited to have a pet. Website states it’s “pet friendly”. No where in their site when booking does it ask for how many pets as it asks for amount on people in a room. They did arrange for my booking to be moved to another location but I would be charged a pet fee even though I showed and carry everywhere my ESA letter from my doctor they would not honor it. When arriving at the City Center location again they would not ... read more
Business response:
Thank you for the feedback. We are sorry for the miscommunication you had with our pet policy and truly apologize for the cleanliness issue you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping team to make sure that we deliver a superb stay every time. Please visit us again so we can restore your faith in our hotel and p... read more
Horrible dirty hotel. Toilets don’t flush, beds aren’t clean.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issues you had. We hope you will consider giving us a chance in the future so we can provide ... read more
This place was sooooooo gross! It smells like cat pee and everything was so filthy and dirty. I walked in and walked right back out and found a Hampton right across the street! Didn’t even care if I had to pay another $150 for a night.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Not the cleanest hotel Room was dirty with pills on the floor and dirt on the floor in bathroom. Fire alarm went off at 4:50am, I could go back to sleep :( Room door was hard to open. Staff was nice and friendly.
Business response:
Andrea, thank you for posting a review of your visit. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered in your room and that you were disturbed due to the fire alarm. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hote... read more
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Having to pay extra to connect a phone and a laptop to their basic internet is ridiculous.
Business response:
We are sorry for the internet issues you encountered and regret your stay was not a pleasant one. Our service provider assures us the problem has been resolved and we anticipate no further problems. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
not recommended Stayed here cuz it was a good deal, wouldn’t recommend it. it was run down and the room had a weird smell. bathroom door wouldn’t close either.
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, and have rigorous inspection procedures so this does not occur. We apologize that we dropped the ball and have addressed this issue with our Housekeeping Department to see where steps were missed so that this doesn't happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.