This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was fine, but they had a very poor facility to work with and NO amenities. We will not stay at any Extended Stay Hotel due to our experience hete
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, sowe weredisappointed to read we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We hope you will give us another chance to prove we are committed to providing outstanding guest experience. Sincerely, Hotel Management
smell bad,no utensils,no iced buckets,bathtub dirty, not enough shampoos for two people .i not satisfied. 😣
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Read the reviews before you decide to stay Checked me into a Room that was on the second floor and wasn’t cleaned at all. When I told the lady a few rooms down the way that I was given a room that hadn’t been cleaned she proceeded to look at me like I was nuts. So I had to lug all of my baggage back downstairs to tell the front desk what had happened, she changed rooms for me, thankfully. Once I opened the door to the room she switched me to I immediately smelt just like dirty body or sweat it was horrible. The room felt tai... read more
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kin... read more
Dirty, smelly and noisy! Pay extra and get a quality motel!
Business response:
Thank you for choosing our hotel. We apologize for the difficulties you encountered while you were here. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Also, know our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you to another room. Please consider giving us another opportunity to prov... read more
Coffee & muffins are not a breakfast bar! Stop advertising BREAKFAST INCLUDED on websites. Don't allow smoking at the front door, it should be minimum 25-50 feet.
Business response:
Thank you for choosing our hotel for your stay. We are sorryyou were not happy with our grab-and-go breakfast choices.Your comments about will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Please know we have strict policies where we prohibit smoking in some areas, and sometimes we do have guests who do not adhere to our smoking policies. We want the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel M... read more
They advertise free breakfast... no such thing offered... they have a coffee bar... NO BREAKFAST. They advertise free WIFI... they don't have it... they charged $24 to the room bill for use of internet... its 2019... internet is basic. Staff is not friendly, they don't care. Very disappointed! :(
Business response:
It's never our intention to disappoint our guests. We apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. We will make note of your review as we plan any changes to our breakfast offerings. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
As long as there are no bed bugs, you can’t go wrong for $50 a night.
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.