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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Hot Water and Staff Didn’t Care There was no hot water. I told the front desk and was told that a plumber wouldn’t be able to come until after my stay. The woman at the desk told me she was sorry, but the tone was “just get outta here.” I was not offered another room or anything to actually solve the problem. I didn’t push it, because of the line of people checking in. Other than that, the hotel was fine - what you would expect for the price.
Business response:
Anne, we sincerely apologize for the maintenance issue in your room and the way our associates dealt with answering your concern. We have discussed your feedback with the appropriate team in an effort to improve the level of our service going forward. Please consider a return visit to our hotel as we are confident you’ll surely have a better experience the next time. Sincerely, Hotel Management
Rude staff and rooms not clean. Need better management
Business response:
Thank you for being our guest. We apologize for our staff members being rude to you while you were here and the cleanliness issue you observed. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Not worth it. There was a slash in the counter top as well as a burn mark. The room had a very distinct odor that was not pleasant. In the bathroom, there was makeup residue on the counter from what I assume was the previous guest. Do not recommend this hotel.
Business response:
Traci, thank you for taking the time to evaluate our hotel. Please accept our sincere apologies for the cleanliness and odor issues you encountered during your stay with us. We assure you that we have discussed your concerns with our housekeeping team, and we’re taking immediate actions to identify where we failed and what we can do to fix the problems as soon as possible. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
They say pets welcome but don’t specify a pet fee! Had to pay an extra 30$ for my 1lb Chihuahua for one night! Considering my stay for the room was only 60$ so now 60+30, is now a 90$ all together and the breakfast they say they provide is a muffin from like a gas station and a cup of coffee. Deff could have spent 90$ some where else that would have specified!
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with our pet fee charges and regret the inconvenience it caused. Please rest assured, our third party website clearly states about the pet charges. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The smell was so bad we could not stay and had to go elsewhere they refunded Expedia but Expedia still charged our credit card...
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the miscommunication regarding your bill.Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
Hates cash Didn’t get to stay because American Currancy is of value to this chain
Business response:
Dan, thank you for staying at our hotel. We are sorry you were unhappy with our payment policy and regret the inconvenience it caused. We hope you will consider a future stay so that we can make your next visit a memorable one. Sincerely, Hotel Management
The front desk staff had us locked out of the room at 9:00 am, check out is supposed to be at 11:00 am, then we felt like they were interrogating us when we went to the front desk to them know our card for the room was not working, not very professional front desk staff, they did not make us feel at home nor would it be staying there for an "EXTENDAY STAY" not now not ever!!!!!!!!!
Business response:
Thank you for posting a review of your stay. We apologize for the service issues you encountered while you were here and for the inconvenience you had due to it. Please be assured that we have shared your feedback with the concerned teams, and we’re taking extra care to avoid such incidents from happening again in the future. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.