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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Place was dirty!
Business response:
Linda, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The hotel was overbooked and understaffed and they were staining doors so the smell made those rooms unusable so it made the problem even worse. I didn't get the two beds I paid for and the "continental breakfast " was the worst I have ever seen. Our room, once we got there, was clean.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Really???? When checking in, they have a requirement that EVERYONE in the room supply ID. When we asked why, they said that if there was a fire that the police could identify our bodies.... Very morbid and unusual.
Business response:
Elayna, thank you for reviewing your stay. We apologize for the inconvenience you had due to our hotel policy and for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
There was no housekeeping service and I had to renew my keys every day in order to get in my room
Business response:
Jeff, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Your concern regarding the keycard will be shared with the respective team so that corrective measure can be taken. We are grateful for the feedback you provided, and we hope you will choose to stay w... read more
Horrible Service Front desk was horrible. Noght rl obviously did not care about her job. She gave us snd other customers attitude many times and disappeared from thd front desk for 30 mins while trying to check in.
Business response:
Mark, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
What a joke Don’t stay here. All occupants, including kids are required to have and Id??
Business response:
Thank you for reviewing our hotel. We apologize for the inconvenience you had due to our hotel policy. Please know we must have an ID on file for each reservation. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not good at all. Empty beer bottles and trash in the room.
Business response:
Thank you very much for staying with us. Be assured that we take the cleanliness of our rooms and hotel very seriously, so we apologize for our carelessness during your visit. Your feedback has been shared with our team, and steps are being taken to prevent similar mistakes going forward. We encourage you to give us another chance so we can show you our better side. Sincerely, Hotel Management
Despite a confirmed reservation, our room was not as requested. We were forced to sleep on a roll out bed/cot. The hotel reeked with the odor of urine and the waitstaff were ambivalent to concerns and made little effort to be helpful or accomodating
Business response:
Thankyou for reviewing your stay. Please accept our apologies for not accommodating in the room of your choice and for the odor you experienced while you were here. We have discussed your concerns with our front desk, and we’re personally reviewing this situation to make sure future guests do not experience the same. We have also shared your feedback with our housekeeping team, andwe're working with them to remove the smell from our property. Wehope this unfortunate situation will not prevent you from staying with us again. ... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.