This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean but property was filthy. Hallways and reception were very dirty.
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Don’t stay here They did not provide the booked room. Then they gave a very dirty room with construction/repair activity in progress. I have to leave it immediately. The staff was rude and not helpful at all.
Business response:
Kapil, thank you for being our guest. We are so sorry for the service and cleanliness issues you had and the inconvenience it caused. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Hotel facilities do not match the picture online and expectations
Business response:
Thank you for staying with us. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Business trip Don’t stay here. This is my second business trip I have stayed here and on both occasions I had to get a different room because the room I stayed at was dirty. The first time food was still in the fridge that stunk the second time dog food was all over the floor and the bathroom was not clean. I will never stay here again.
Business response:
We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Very little soap, shampoo, etc. This is made worse since there is no maid service as long as you stay. And their lack of good information on web sites is poor which added $50 extra a day to my bill.
Business response:
Don, thank you for reviewing your stay. We apologize you were unhappy with our housekeeping services and for your disappointment with the in-room amenities. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. Also, the items such as hairdryers and toiletries are kept at the front desk and are available upon request. We’re sorry if this was not explained to you at the tim... read more
The staff was incredibly rude. The rooms were not very clean and because the staff was so rude we felt uncomfortable to ask for a different room. Awful experience, we only stayed there one night and checked out and went to a different hotel.
Business response:
Nancy, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Wish it was better The front desk clerk was great, very professional and friendly. Once I got to the room I was disappointed. The room smelled, the blanket had hairs all over it that I had to try to pick off and when I pulled back the sheets there was also hair in the bed.
Business response:
Heidi, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Gabriella, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.