This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Scott, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
it’s customer satisfaction; not dissatisfaction I wouldn’t know how it was. We paid for our ENTIRE room, but she would NOT let us stay because we didn’t have a Credit card or Debit card. We did just not a secured one. We have had identity theft issues And asked for a little leeway as we are traveling cross country (my father is ill) California to Michigan. Last time I checked I thought hotels were supposed to be about customer service . At 4am on a Saturday morning you think you could make an acception to the rule, especiall... read more
Business response:
Courtney, we are so sorry for the difficulties you encountered on arrival, moreover, we failed to assist you to your satisfaction. We are reviewing the situation and redoubling our training efforts to make sure we better serve our guest in the future. Our goal is to have all our guest leaving us satisfied, and we hope you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
People smoke in the hall way, room, and every where!!!
Business response:
Simon, thank you for your feedback. Although we are a non-smoking hotel, on rare occasions we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We're terribly sorry that your stay was disrupted and hope that you'll give us a chance to serve you better in the future. Sincerely, Hotel Management
I'm not super picky about hotels, but my experience here was overall awful. Upon check in, we went up to our third floor room and it smelled bad - found that the toilet was completely clogged from someone using it prior to us and it being there who knows how long. We carried our stuff back to the lobby, and were given another third floor room down the hall. The one positive part of our experience was the staff was overall apologetic and helpful, which was appreciated. The second room we were given was not cleaned - used bedd... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
It was not as portrayed on the website - their breakfast was prepackaged muffins and instant oatmeal and coffee. The kitchenette that we got had NO dishes, pans or silverware...later found out that you have to "check out " those items from the front office - but the office closed at 11 PM. Needless to say the whole purpose of a kitchenette to provide for a restrictive diet was wasted. NO ice machine anywhere in the building. The frig in our room was set on the warmest setting and the ice trays were empty and turned upside do... read more
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Worst experience ever The cost of this hotel is the same a LaQuinta. I chose those one because it was a few minutes closer to where I was going. I'll never do that again. There us no maid service and you can't get clean towels. There's not anyone even to come in and make the beds. If I wanted to make beds for me and my kids while we did a basketball tourney we would have stayed home.
Business response:
We are sorry you were unhappy with our hotel policy. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
A complete inconvenience from beginning to end. Room smelled like a nursing home and smoke. Lots of smoke!! Elevator was broken with no hope of it being repaired. We were told it will need to be 'excavated.'
Business response:
Thank you for taking the time to evaluate our hotel. We offer our apologies for the odor coming from your room and for the inconvenience you had with the elevator. Please be assured that we have asked our housekeeping team to deep clean the room in order to remove the smell, and our maintenance team is checking the elevator to ensure our future guests does not experience the same. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
DIRTY ROOM, RUDE OFFICE PERSONNEL
Business response:
Kami, thank you for taking time to share your feedback. Please accept our apologies for the issues you experienced during your stay. Please be assured that we have discussed your concerns with the appropriate team, and we’re working with them to identify where we fell short to keep this from happening again. We hope that you will come back soon so that we can make it up to you. Sincerely, Hotel Management
Not what we expected as always had good experience staying with this chain. But when you have a hanging smoke detector in the room that is first bad sign. then when you go to use the restroom and lift the toilet seat to find it clogged with toilet paper and women's products is not what you want. They did come up to unclog the toilet but advised they had no more rooms with two beds to switch us so we were stuck for the night. I also have to say I'm disappointed that they have no gluten free options in their Free breakfast opt... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.