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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too many shady characters.Neighbor had visitors all evening.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Overbooked Showed up tired and ready to stay to find they overbooked and wanted to move me 1/2 hour away. I found another hotel by myself.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Budget hotel Low budget hotel with few amenities except in room kitchen. Room could have been more thoroughly cleaned and hallways also. No daily maid service in fact no maid service entire week. Can request extra towels etc. Can be noisy at night due to thin room walls. Staff very nice and accomadating when possible. May be a little understaffed.
Business response:
We're sorry for the service and cleanliness issues you experienced here and regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We would also like to inform you that, to respect the privacy guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope to have the opportunity to redeem ourselves on a f... read more
Business response:
Arturo, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Umm, no. My first room was decent and fairly clean. After another guest was moved to my room and surprised me by opening my door with a key, the front desk moved me to a different room. The sheets were a little icky. I couldn't tell if the washing process was just bad or if they were indeed dirty. There were fresh makeup stains on the top sheet (I thought perhaps a housekeeper could've done that accidentally) and a lot of loose hairs. There was a strong smell in the hotel overall. I experienced 2 different floors (from the... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
We got what we paid for. The kitchenette was fine and the room was okay. Breakfast was a joke. Coffee, hot water for instant oatmeal, and/or a granola bar. This was not our idea of a full breakfast. Not some place that I would ever stay again.
Business response:
Thank you for your review. Although you liked your room, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Not impressed. Never stayed at a place before where maid service was an additional cost. Was not pleased. The 'breakfast' was complete joke. Maybe some people consider a granola bar and coffee to be breakfast but not I.
Business response:
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Super generic not even a dirty paundry bag to use.
Business response:
Thank you for choosing our hotel. We are disappointed to know that we did not live up to your expectations, and we truly hope you will consider being our guest when you return to the area. Sincerely, Hotel Management
Business response:
Vickie, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.