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Extended Stay America - Salt Lake City - Sugar House
- Hotels
- Salt Lake City, UT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1220 E. 2100 S., Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs Improvement Hotel staff was friendly, room was in working order and cleaned to a minimum standard. I could see area’s that needed improvement. My biggest complaint is the trash. On the back side of the hotel in a big bin where guests are instructed to leave trash. The bin is over flowing and trash is on the ground. The smell is awful. Trash truck came on Monday and to my surprise the bin was not emptied by staff into the dumpsters. My second complaint would be the breakfast fast. My initial response is “what breakfast?... read more
Business response:
Thank you for sharing the specifics of your stay. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you experienced during your visit and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. On a positive note, we are glad you liked the service from our staff. We encourage you to try us again in the near future. We are confident you will enjoy a be... read more
At least decently clean. This is a basic motel that is decently clean which is nice. They only have a breakfast to go.
Melissa who checked us in was wonderful. We arrived very late, 3 AM, on a road trip through Salt Lake City. The office was closed but she was there 30 seconds after I picked up the house phone. A smile on her face and helpful answers to all my questions. She even helped us do a late check out so we could get a little bit more sleep.
Business response:
Elizabeth, thank you for sharing your experience at Extended Stay America. Team members like Melissa are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your visit. It was a pleasure hosting you, and we look forward to welcoming you again soon. Sincerely, Hotel Management
The room was clean, however the property itself felt 'tired'. From the outside, I assumed the property was newer, but once I got inside, it felt older. Clean though and the staff was friendly and helpful.
There were no ice machines and empty ice trays in our freezer. There was no coffee at breakfast.
Business response:
Kris, thank you for taking the time to share your feedback. We regret we did not meet all of your expectations and for any inconvenience you had while here. We hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management
Family vacation and Salt Lake City Sugar House The service personal did not answer many questions. For example, they did not inform us you could use a credit card instead of quarters with the washer and dryer. The A/C shut off and on constantly which made the room a little warm.
Business response:
Thank you for taking the time to review our hotel. We were happy to see from your rating that you had a pleasant stay overall. However, we do want to apologize for the inconvenience you experienced due to the concerns with your guest room. We will address this with our maintenance team and take steps to ensure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary actions to elevate our service levels. We hope to... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sugar House
How is Extended Stay America - Salt Lake City - Sugar House rated?
Extended Stay America - Salt Lake City - Sugar House has a 4.1 star rating with 1,627 reviews.
When is Extended Stay America - Salt Lake City - Sugar House open?
Extended Stay America - Salt Lake City - Sugar House is open now. It will close tomorrow at 12:00 a.m.