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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spacious room.
Business response:
Dear Johanna, We appreciate your feedback regarding the spaciousness of the room during your stay. Providing comfortable accommodations is important to us, and we're pleased to hear that you found the space to your satisfaction. Your comfort is our priority, and we strive to create a welcoming environment for all our guests. Should you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back for another positive exp... read more
So much worse condition than the photos. Good work to the marketing department!
Business response:
Dear Carl, We apologize that your experience did not meet your expectations based on the photos you viewed. Your feedback is invaluable, and we regret any inconvenience caused by the discrepancy. Our goal is to provide an accurate representation of our accommodations, and we are reviewing our marketing materials to ensure they reflect the current state of our property. Thank you for bringing this to our attention. We appreciate your input and hope to have the chance to provide you with a more satisfactory stay in the future.... read more
Staff canceled my reservation without waiting on me to get my id
Business response:
Dear Ichok, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
My son and I left at 1 AM due to feeling unsafe and took the risk of driving four hours home in the middle of the night. In all three rooms around us, there was fighting, yelling, or loud noises. Doors were being slammed and people were arguing outside our window. When we finally decided it was quiet enough for us to leave safely, we exited our room to see a garbage can thrown down the hallway and trash scattered everywhere. The customer service was good and we were fully refunded. We will not be reserving a room there again... read more
Business response:
Dear Terra R, Thank you for sharing your experience, and we apologize for the disturbances you encountered during your stay. We understand that the overall experience significantly impacted your sense of safety and comfort. Please be assured that we are addressing these concerns with the utmost seriousness to ensure a secure environment for all our guests. Your feedback is invaluable in guiding our improvements. We regret your decision not to return, but we truly hope to have another opportunity to better serve you in the fu... read more
Drab and shabby. Not even a spoon, saltshaker or coffee maker in the room.
Business response:
Dear Michael, Thank you for sharing your feedback. We apologize for the disappointments you experienced regarding the room amenities. We strive to provide a comfortable and welcoming environment, and it seems we missed the mark during your visit. We are taking your comments seriously and are actively addressing these issues to improve the quality of our accommodations. For future visits, please do not hesitate to contact the front desk for any items you may need. We hope to have the opportunity to better serve you and provid... read more
Never Again The stay was not great. Cringy is a good word to discribe the entire experience. Emplyees were unfriendly and standoffish. The room appeared to be cleaned up as the garbage can was emptied and bed made but stains on the bathroom counter. Kitchenette area was dingey. Everything else was dusty.
The check in staff was great. Check out was ok. Room was very dirty (side of bed skirt appeared to have semen on it). Floor, table tops all had food or there sticky residue on them.
Business response:
Dear Angela, Thank you for your feedback and for recognizing the efforts of our front desk team. We sincerely apologize for the cleanliness issues you experienced in your room. Ensuring a spotless and comfortable environment for our guests is essential, and clearly, we did not meet these standards during your stay. We are taking your comments seriously and addressing them with our housekeeping team to prevent such situations in the future. We hope you will give us another chance to provide you with a superior experience.Sinc... read more
It was filthy. Guest using profianties at staff. Coffee and granola bars for breakfast. No pool. Never again
Business response:
Dear trudie, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Maintaining a clean and welcoming environment is a top priority, and we are disheartened to hear we fell short. Additionally, we regret that the behavior of other guests and our current amenities did not meet your expectations. We are addressing these concerns seriously and are committed to improving our services. We hope you will consider giving us another chance to provide you with a better experience in the fu... read more
Extended stay with kitchen. No cups or silverware to use. There was a holder for a blow dryer but no blow dryer. First night we had no shower curtain. Very noisy. Plumbing did not work well. Felt it was very over priced for the condition. Drunk guest in parking lot at night felt unsafe. Will not stay again.
Business response:
Thank you for your response. We take all comment seriously.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.