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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again The stay was not great. Cringy is a good word to discribe the entire experience. Emplyees were unfriendly and standoffish. The room appeared to be cleaned up as the garbage can was emptied and bed made but stains on the bathroom counter. Kitchenette area was dingey. Everything else was dusty.
The check in staff was great. Check out was ok. Room was very dirty (side of bed skirt appeared to have semen on it). Floor, table tops all had food or there sticky residue on them.
Business response:
Dear Angela, Thank you for your feedback and for recognizing the efforts of our front desk team. We sincerely apologize for the cleanliness issues you experienced in your room. Ensuring a spotless and comfortable environment for our guests is essential, and clearly, we did not meet these standards during your stay. We are taking your comments seriously and addressing them with our housekeeping team to prevent such situations in the future. We hope you will give us another chance to provide you with a superior experience.Sinc... read more
It was filthy. Guest using profianties at staff. Coffee and granola bars for breakfast. No pool. Never again
Business response:
Dear trudie, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Maintaining a clean and welcoming environment is a top priority, and we are disheartened to hear we fell short. Additionally, we regret that the behavior of other guests and our current amenities did not meet your expectations. We are addressing these concerns seriously and are committed to improving our services. We hope you will consider giving us another chance to provide you with a better experience in the fu... read more
Extended stay with kitchen. No cups or silverware to use. There was a holder for a blow dryer but no blow dryer. First night we had no shower curtain. Very noisy. Plumbing did not work well. Felt it was very over priced for the condition. Drunk guest in parking lot at night felt unsafe. Will not stay again.
Business response:
Thank you for your response. We take all comment seriously.
The staff was not friendly or professional. The rooms have a ton of problems with them - walls need scuffs painted, there was no shampoo, 3 pillows for 2 people, no extra blankets. Breakfast was packages of oatmeal.
Business response:
Dear Julie, Thank you for being a guest at our hotel. We apologize for the inconvenience and disappointment you experienced during your stay. Providing friendly and professional service, as well as comfortable accommodations, is our priority. Your feedback regarding room amenities and cleanliness will be addressed promptly with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Room was dirty Front reception was dirty lookshasnbeen cleaned
Business response:
Thank you for your response. We taken all concerns very seriously.
The first room we were put in, smelled of urine. And the second room had a mouse. When I left, at 12am, there was no one at the front desk to complain to. Dirty place.
Business response:
Dear Jackie, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Meanwhile, if you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity ... read more
AWFUL AWFUL AWFUL. We got to the lobby and the receptionist and a co-worker were arguing. The lobby was small, dark and looked run down. We got to our room and the first thing I saw was the top of the refrigerator which looked dirty. Then the popcorn ceilings. Then we noticed the smell. Went to the window to open it to try to air it out and there were a bunch of little dead bugs on the window sill. Tried to get a refund and was told we couldn't because we booked through Expedia. We went ahead and checked out and got another ... read more
Business response:
Dear Jessica, Thank You for choosing us. We are very sorry for the inconvenience caused and your concern about your refund. We completely understand how frustrating this must have been for you. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management
I was a victim of theft in this Extended Stay's parking lot. A few unsavory characters seemed to be wandering around the lot at night. Definitely felt unsafe.
Business response:
Dear Derek, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.