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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thoughtless, uncaring staff. Property is tired.
Business response:
Dear Heather, Please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Furthermore, we appreciate your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate in... read more
Place was ran down. Nothing like the on-line pictures. Staff member was rude. The place had me on high alart about getting robbed. The room was dirty with popcorn and smelled like bleach bad.
Business response:
We are sorry that we did not meet your expectations. We take your comments seriously and address issues that are brought to our attention.
There were some shady characters milling around the hotel. The room just looked run down, mirror was dirty. There was no breakfast when advertised that there was. Smelled of cigarettes as soon as you walk in to hotel lobby. It just felt gross. Would never stay there again.
Business response:
We are so sorry that we fell short of your expectations and will look into your concerns. Thank you for letting us know what you were unhappy about.
The lobby was disgusting!!!
Business response:
Dear Amanda, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Meh The online description was inaccurate. Though it said there would be a continental breakfast...there wasn't. The dog fee was outrageous. Dog poop was not picked up by other pet owners.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is valuable to us and has been shared with our breakfast team. Also, your observation and concerns are shared with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Dirty and odorous. Wouldn’t stay again if you paid me.
Business response:
Dear Veronica, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve witho... read more
Not amazing. I already was very happy with it then they double charged me and customer service hasnt been helpful.
Business response:
Dear Sarah, thank you for staying with us. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Please feel free to reach out to us at the front desk for any further queries. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.