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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Far Away!! Stay away! There are people who live there and they hang out in the parking lot. I saw the police on several occasions visiting the property. The hotel desk is behind a locked cage. The rooms were filthy I felt dirty just being in the rooms. There was hair on my bedsheets and stains on the mattress pad and bed skirt.
Business response:
Dear Jennifer, We apologize for the discomfort you experienced during your stay. Your feedback regarding the cleanliness and atmosphere of our property is concerning, and we take it seriously. We will address these issues promptly with our housekeeping team to ensure improvements are made. Please know that the safety and comfort of our guests are our top priorities, and we take security measures seriously. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more sa... read more
I'll never use hotels.com to book again Place is a dump. I paid for a kitchen upgrade but there were no utensils or dishes available. Sketchy people all over the place in this location. I'll never stay at an extended stay or use hotels.com ever again
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management
Horrible Expedia should remove this hotel. Area and exterior is nice. Mariachi music playing all night long with federal agent raid across the hallway. Manager stated that we owed her money and that Expedia never payed them. Was not true/ scam. STAY AWAY.
Business response:
Thank you for you comment. We will address your concerns.
Staff was great. Property is beat down and dirty. My room smelled like body odor
Business response:
Dear Charles, Thank you for being our guest. It is nice knowing our staff positively impacted you while you were here. However, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. Also, we would appreciate it if you could reach out to our front desk team, as they are available 24 / 7 to help you. We regret the frustrations you experienced, and we are very grateful for your patience. Please allow us to provide you with the flawless stay y... read more
Friendly staff. Yet UNDER staffed, I had to wait 2 hours to get some clean dishes, then 1 of the stove trips the switch every time it is turned on, no vent from the cooking, had to open windows. Bad lighting in the room. Very run down building.
Business response:
Thank you for your comments. We look at all comments and concerns in an effort to improve. We hope to see you again to give us a change to serve you better in the future.
Bad hotel This hotel is full of people who are living there full time. The hallways are full of shady characters at all hours of the night. I thought the neighborhood was better than this. I was thankful we were only staying one night.
Business response:
Dear Randy, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
All Staff was great, however room was run down, broken drawer in kitchen, microwave plate missing, Generally not the best, but location and price made up for much of it.
Business response:
Dear T, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
When I finished my stay at the hotel I was waiting for my Uber, the manager arrived and told me. I couldn't stay on the property any longer, so I had to leave.
Business response:
Dear Jesus, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We ... read more
This hotel room was disgusting I wish I could upload all the pictures I took there was old pee all around the toilet hair everywhere the floor was so dirty. Just gross and I am not a fancy person by any means.
Business response:
Dear Emma, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.