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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was not friendly or professional. The rooms have a ton of problems with them - walls need scuffs painted, there was no shampoo, 3 pillows for 2 people, no extra blankets. Breakfast was packages of oatmeal.
Business response:
Dear Julie, Thank you for being a guest at our hotel. We apologize for the inconvenience and disappointment you experienced during your stay. Providing friendly and professional service, as well as comfortable accommodations, is our priority. Your feedback regarding room amenities and cleanliness will be addressed promptly with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Room was dirty Front reception was dirty lookshasnbeen cleaned
Business response:
Thank you for your response. We taken all concerns very seriously.
The first room we were put in, smelled of urine. And the second room had a mouse. When I left, at 12am, there was no one at the front desk to complain to. Dirty place.
Business response:
Dear Jackie, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Meanwhile, if you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity ... read more
AWFUL AWFUL AWFUL. We got to the lobby and the receptionist and a co-worker were arguing. The lobby was small, dark and looked run down. We got to our room and the first thing I saw was the top of the refrigerator which looked dirty. Then the popcorn ceilings. Then we noticed the smell. Went to the window to open it to try to air it out and there were a bunch of little dead bugs on the window sill. Tried to get a refund and was told we couldn't because we booked through Expedia. We went ahead and checked out and got another ... read more
Business response:
Dear Jessica, Thank You for choosing us. We are very sorry for the inconvenience caused and your concern about your refund. We completely understand how frustrating this must have been for you. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management
I was a victim of theft in this Extended Stay's parking lot. A few unsavory characters seemed to be wandering around the lot at night. Definitely felt unsafe.
Business response:
Dear Derek, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management
Stay Far Away!! Stay away! There are people who live there and they hang out in the parking lot. I saw the police on several occasions visiting the property. The hotel desk is behind a locked cage. The rooms were filthy I felt dirty just being in the rooms. There was hair on my bedsheets and stains on the mattress pad and bed skirt.
Business response:
Dear Jennifer, We apologize for the discomfort you experienced during your stay. Your feedback regarding the cleanliness and atmosphere of our property is concerning, and we take it seriously. We will address these issues promptly with our housekeeping team to ensure improvements are made. Please know that the safety and comfort of our guests are our top priorities, and we take security measures seriously. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more sa... read more
I'll never use hotels.com to book again Place is a dump. I paid for a kitchen upgrade but there were no utensils or dishes available. Sketchy people all over the place in this location. I'll never stay at an extended stay or use hotels.com ever again
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management
Horrible Expedia should remove this hotel. Area and exterior is nice. Mariachi music playing all night long with federal agent raid across the hallway. Manager stated that we owed her money and that Expedia never payed them. Was not true/ scam. STAY AWAY.
Business response:
Thank you for you comment. We will address your concerns.
Staff was great. Property is beat down and dirty. My room smelled like body odor
Business response:
Dear Charles, Thank you for being our guest. It is nice knowing our staff positively impacted you while you were here. However, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. Also, we would appreciate it if you could reach out to our front desk team, as they are available 24 / 7 to help you. We regret the frustrations you experienced, and we are very grateful for your patience. Please allow us to provide you with the flawless stay y... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.