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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The city must use this place to house the homeless. Not suitable for families. Lots of people loitering around property. Glad we had our german shepherd with us. Parked our car by the front road for visibility. Will never stay again and do not recommend!!!
Business response:
Dear Carolyn, We sincerely apologize for the discomfort and concerns you experienced during your stay. The safety and satisfaction of our guests are our top priorities, and we regret that we fell short in these areas. Your feedback is invaluable as we address these issues and improve our services. We understand your decision and appreciate your honesty. Sincerely,Hotel Management
The manager was rude, uncaring and not willing to listen to reason.
Business response:
Dear Jay, We sincerely apologize for the negative experience you had with our manager. Our priority is to provide excellent customer service, and it is disappointing to hear that we did not meet this standard during your stay. Your feedback is invaluable and will be used to address and improve our staff's interactions with guests. We hope you will give us another opportunity to provide a more pleasant experience. If you have any further concerns, please do not hesitate to contact us directly.Sincerely,Hotel Management
The management was annoyed that they had 'one-nighters' room was disgusting, it smelled so bad, the windows were open as to let the room air out so they were aware of the situation, my daughter found someone elses pants and underwear under one of the beds! Completely mortified, because we stayed in the room an hour and 20 minutes we were not refunded. No one should be forced to deal with what me and my children were exposed to at a hotel property. This hotel is like a frat house, be prepared, spend the couple extra dollars a... read more
Business response:
Dear Dyansa, We sincerely apologize for the unacceptable experience you encountered during your recent stay with us. Your comfort and safety are our utmost priorities, and we regret that we failed to meet your expectations. Rest assured, we are investigating the issues you mentioned with our housekeeping and our teams to ensure such lapses do not occur again. We understand the importance of cleanliness and strive to maintain high standards throughout our property. We sincerely apologize for the inconvenience caused and appre... read more
First room was taken because of being overbooked. Toilet was overflowing and I was given a plunger. Hotel had bad smell.
Business response:
Dear Charlean, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps us identify areas... read more
Spacious room.
Business response:
Dear Johanna, We appreciate your feedback regarding the spaciousness of the room during your stay. Providing comfortable accommodations is important to us, and we're pleased to hear that you found the space to your satisfaction. Your comfort is our priority, and we strive to create a welcoming environment for all our guests. Should you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back for another positive exp... read more
So much worse condition than the photos. Good work to the marketing department!
Business response:
Dear Carl, We apologize that your experience did not meet your expectations based on the photos you viewed. Your feedback is invaluable, and we regret any inconvenience caused by the discrepancy. Our goal is to provide an accurate representation of our accommodations, and we are reviewing our marketing materials to ensure they reflect the current state of our property. Thank you for bringing this to our attention. We appreciate your input and hope to have the chance to provide you with a more satisfactory stay in the future.... read more
Staff canceled my reservation without waiting on me to get my id
Business response:
Dear Ichok, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
My son and I left at 1 AM due to feeling unsafe and took the risk of driving four hours home in the middle of the night. In all three rooms around us, there was fighting, yelling, or loud noises. Doors were being slammed and people were arguing outside our window. When we finally decided it was quiet enough for us to leave safely, we exited our room to see a garbage can thrown down the hallway and trash scattered everywhere. The customer service was good and we were fully refunded. We will not be reserving a room there again... read more
Business response:
Dear Terra R, Thank you for sharing your experience, and we apologize for the disturbances you encountered during your stay. We understand that the overall experience significantly impacted your sense of safety and comfort. Please be assured that we are addressing these concerns with the utmost seriousness to ensure a secure environment for all our guests. Your feedback is invaluable in guiding our improvements. We regret your decision not to return, but we truly hope to have another opportunity to better serve you in the fu... read more
Drab and shabby. Not even a spoon, saltshaker or coffee maker in the room.
Business response:
Dear Michael, Thank you for sharing your feedback. We apologize for the disappointments you experienced regarding the room amenities. We strive to provide a comfortable and welcoming environment, and it seems we missed the mark during your visit. We are taking your comments seriously and are actively addressing these issues to improve the quality of our accommodations. For future visits, please do not hesitate to contact the front desk for any items you may need. We hope to have the opportunity to better serve you and provid... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.