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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for you response. We apologize that your stay was less than perfect and hope that you will have a better stay on your next visit.
The staff was friendly but the property was a dump. They don't keep any dishes or a coffee pot in the room they told me it's because they "disappear". They don't have hair driers anywhere. The so called breakfast is non-existant except for coffee in the lobby. The condition of everything is just old! Never stay anywhere based on price. I left a day early.
Business response:
Dear Vickie, Thank you for being our guest. We are sorry for the inconvenience caused and will discuss with the team to actively handle such concerns as we advance. Also, we regret your disappointment with the reported issues, which disturbed your whole experience with us. In response to your feedback, we will discuss with our concerned team to recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is there to improve your time with us. Never hesitate to speak to them. Please... read more
Transients, it disgusting fridge was leaking all over . Floor was wet the painting on the all is nice though
Business response:
Dear Travis, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel M... read more
Business response:
Thank you for your survey. We take all responses seriously and hope to see you again.
Pros: clean, cheap, soft towels, great location. Cons: 1. drug activity and prostitution and loud obnoxious guests happening outside, due to that I’m assuming, they only allow entrance through the front door which is very inconvenient. 2. Shower had very little pressure and barely got lukewarm. 3. Kitchen didn’t come stocked you had to request items and then return them at checkout. 4. Hallways smelled of Marajuana. 5. Breakfast is lame, muffin/granola bar/oatmeal in packets, that’s it. 6. Key cards kept malfunctioning and r... read more
Business response:
We are so very sorry that we did not meet your expectations. We appreciate the kind words you gave, however we are sorry that you were expecting more than we offer.
We prepaid to be here. We were here at 8 pm and told they were down to one room left and two customers had reservations but it was lucky we got here first? Really they overbook and that’s OK with Expedia? I book a lot with Expedia and I don’t appreciate this experience. In a computer world it’s inexcusable. I expect compensation.
Business response:
Dear Dallas, We sincerely apologize for the unfortunate experience you had due to overbooking during your recent stay. Your frustration is entirely understandable, and we're sorry for any inconvenience it caused. Please consider contacting Expedia regarding compensation, as they handle the reservations. Your feedback is essential, and we'll work diligently to improve our booking processes to prevent such issues. We hope this isolated incident won't deter you from booking with us again, and we look forward to providing you wi... read more
Business response:
Thank you for your survey response We appreciate the time you took to tell us how we are doing.
Niet erg fijn Oogt vies inclusief het bed en hotel is erg gehorig
Business response:
Dear Js, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We also apologize for the disruption to your stay caused by the noise disturbance from neighbor guests. Please be assured we will address these issues with the concerned individuals for improvement, and we ... read more
Rooms smelled terribly of marijuana. Staff was not super friendly and when I called to ask about they're pet policy no one told me there was a $30/pet charge.
Business response:
Dear Melanie, Thank you for sharing your feedback and being our guest. We have strict policies prohibiting smoking, and we appreciate you bringing this to our attention as we will address this with our housekeeping team. Our staff typically does a terrific job responding to our guests’ needs, so it was disappointing to see they were not at their best while interacting with you. We also apologize for any miscommunication that may have occurred regarding our pet policy. We are delighted for our guests to bring along their comp... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.