This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff. Yet UNDER staffed, I had to wait 2 hours to get some clean dishes, then 1 of the stove trips the switch every time it is turned on, no vent from the cooking, had to open windows. Bad lighting in the room. Very run down building.
Business response:
Thank you for your comments. We look at all comments and concerns in an effort to improve. We hope to see you again to give us a change to serve you better in the future.
Bad hotel This hotel is full of people who are living there full time. The hallways are full of shady characters at all hours of the night. I thought the neighborhood was better than this. I was thankful we were only staying one night.
Business response:
Dear Randy, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
All Staff was great, however room was run down, broken drawer in kitchen, microwave plate missing, Generally not the best, but location and price made up for much of it.
Business response:
Dear T, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
When I finished my stay at the hotel I was waiting for my Uber, the manager arrived and told me. I couldn't stay on the property any longer, so I had to leave.
Business response:
Dear Jesus, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We ... read more
This hotel room was disgusting I wish I could upload all the pictures I took there was old pee all around the toilet hair everywhere the floor was so dirty. Just gross and I am not a fancy person by any means.
Business response:
Dear Emma, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Business response:
Thank you for you response. We apologize that your stay was less than perfect and hope that you will have a better stay on your next visit.
The staff was friendly but the property was a dump. They don't keep any dishes or a coffee pot in the room they told me it's because they "disappear". They don't have hair driers anywhere. The so called breakfast is non-existant except for coffee in the lobby. The condition of everything is just old! Never stay anywhere based on price. I left a day early.
Business response:
Dear Vickie, Thank you for being our guest. We are sorry for the inconvenience caused and will discuss with the team to actively handle such concerns as we advance. Also, we regret your disappointment with the reported issues, which disturbed your whole experience with us. In response to your feedback, we will discuss with our concerned team to recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is there to improve your time with us. Never hesitate to speak to them. Please... read more
Transients, it disgusting fridge was leaking all over . Floor was wet the painting on the all is nice though
Business response:
Dear Travis, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel M... read more
Business response:
Thank you for your survey. We take all responses seriously and hope to see you again.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.