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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros: clean, cheap, soft towels, great location. Cons: 1. drug activity and prostitution and loud obnoxious guests happening outside, due to that I’m assuming, they only allow entrance through the front door which is very inconvenient. 2. Shower had very little pressure and barely got lukewarm. 3. Kitchen didn’t come stocked you had to request items and then return them at checkout. 4. Hallways smelled of Marajuana. 5. Breakfast is lame, muffin/granola bar/oatmeal in packets, that’s it. 6. Key cards kept malfunctioning and r... read more
Business response:
We are so very sorry that we did not meet your expectations. We appreciate the kind words you gave, however we are sorry that you were expecting more than we offer.
We prepaid to be here. We were here at 8 pm and told they were down to one room left and two customers had reservations but it was lucky we got here first? Really they overbook and that’s OK with Expedia? I book a lot with Expedia and I don’t appreciate this experience. In a computer world it’s inexcusable. I expect compensation.
Business response:
Dear Dallas, We sincerely apologize for the unfortunate experience you had due to overbooking during your recent stay. Your frustration is entirely understandable, and we're sorry for any inconvenience it caused. Please consider contacting Expedia regarding compensation, as they handle the reservations. Your feedback is essential, and we'll work diligently to improve our booking processes to prevent such issues. We hope this isolated incident won't deter you from booking with us again, and we look forward to providing you wi... read more
Business response:
Thank you for your survey response We appreciate the time you took to tell us how we are doing.
Niet erg fijn Oogt vies inclusief het bed en hotel is erg gehorig
Business response:
Dear Js, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We also apologize for the disruption to your stay caused by the noise disturbance from neighbor guests. Please be assured we will address these issues with the concerned individuals for improvement, and we ... read more
Rooms smelled terribly of marijuana. Staff was not super friendly and when I called to ask about they're pet policy no one told me there was a $30/pet charge.
Business response:
Dear Melanie, Thank you for sharing your feedback and being our guest. We have strict policies prohibiting smoking, and we appreciate you bringing this to our attention as we will address this with our housekeeping team. Our staff typically does a terrific job responding to our guests’ needs, so it was disappointing to see they were not at their best while interacting with you. We also apologize for any miscommunication that may have occurred regarding our pet policy. We are delighted for our guests to bring along their comp... read more
Nightmare The front desk was in a personal call and made us wait a few minutes arguing with grandson. Then we were told the 2 bed room I booked months ago was underbooked and we received a 1 queen and a roll away. The bathroom sink was dirty the carpet smelly and the air conditioner made loud noise this was the worse room ever. We use to love extended stay but this is the second time they do us wrong.
Business response:
We're sorry you were unhappy - we'll work hard to fix the issues you experienced. Thanks for letting us know.
Business response:
Thank you for letting us know
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.