Extended Stay America - Salt Lake City - Union Park

Business response:

Dear Edward, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Rachael, thank you for the review and for sharing your experience. Overall, we are happy you had a wonderful stay, but we want to apologize for the air conditioner that caused inconvenience. We are glad you let us know about the issue so we could promptly take care of it. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to Union Park.Sincerely,Hotel Management 

Business response:

Dear Jeremiah, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We hope we will have another opportunity to welcome you for a flawless stay. Sincerely, Hotel Management 

Business response:

Dear Jose, thank you for taking the time to review. Please allow us to review the situation so we can see what went wrong. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. We suggest you contact them directly or contact us at the hotel for any further queries. We hope to have an opportunity to accommodate you soon.Sincerely,Hotel Management 

Business response:

Vaibhav, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Richard, thank you for evaluating your stay with us. We regret not meeting your expectations with your guest room and apologize for the service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Business response:

Jan, thank you for choosing our hotel and taking the time to share your concerns. We want to genuinely apologize for the issues you encountered during your visit and the confusion regarding your reservations. We certainly understand the frustration you experienced and are very grateful for your patience. We assure you that we will look into this matter from our end to see what went wrong. We hope you will allow us another opportunity to accommodate you in the future and provide you with the hospitality you should always expe... read more