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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh The online description was inaccurate. Though it said there would be a continental breakfast...there wasn't. The dog fee was outrageous. Dog poop was not picked up by other pet owners.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is valuable to us and has been shared with our breakfast team. Also, your observation and concerns are shared with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Dirty and odorous. Wouldn’t stay again if you paid me.
Business response:
Dear Veronica, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve witho... read more
Not amazing. I already was very happy with it then they double charged me and customer service hasnt been helpful.
Business response:
Dear Sarah, thank you for staying with us. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Please feel free to reach out to us at the front desk for any further queries. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Looks outdated. No bathroom drain plug so lost toothpaste cap down the drain. 'Breakfast provided' is energy bars and prepackaged muffins. Was able to access other patrons Wi-Fi connection. The front desk staff were terrific!
Business response:
Dear Edward, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Very run down. Air conditioner did not work
Business response:
Dear Rachael, thank you for the review and for sharing your experience. Overall, we are happy you had a wonderful stay, but we want to apologize for the air conditioner that caused inconvenience. We are glad you let us know about the issue so we could promptly take care of it. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to Union Park.Sincerely,Hotel Management
Poor service, quality, and establishment is in poor condition.
Business response:
Dear Jeremiah, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We hope we will have another opportunity to welcome you for a flawless stay. Sincerely, Hotel Management
My reservation wasn't there abd I called Expedia for help and they didn't help at all. I am so disappointed
Business response:
Dear Jose, thank you for taking the time to review. Please allow us to review the situation so we can see what went wrong. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. We suggest you contact them directly or contact us at the hotel for any further queries. We hope to have an opportunity to accommodate you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.