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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
stove not working, poor shower quality, no extra blankets or pillows given, place smells like weed
Business response:
Vaibhav, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
TERRIBLE SERVICE ROOMS ARECLOW GRADE
Business response:
Richard, thank you for evaluating your stay with us. We regret not meeting your expectations with your guest room and apologize for the service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I drove 16 hours got there and they didn't have a room for me
Business response:
Jan, thank you for choosing our hotel and taking the time to share your concerns. We want to genuinely apologize for the issues you encountered during your visit and the confusion regarding your reservations. We certainly understand the frustration you experienced and are very grateful for your patience. We assure you that we will look into this matter from our end to see what went wrong. We hope you will allow us another opportunity to accommodate you in the future and provide you with the hospitality you should always expe... read more
The bathroom had hair in the tub and around the sink. There were dried boogers on the lamp shades near the nightstand and all on the walls throughout the hotel. The refrigerator was broken, and when I pulled it away from the wall to see if it was unplugged there was a pool of standing water.
Business response:
Natalie, thank you for choosing us and for sharing your concerns. We apologize for the issue you encountered with your accommodations. Your review has been shared with the housekeeping and maintenance teams so we can understand what happened and correct our process to ensure a better experience. We certainly understand your frustration and appreciate your patience. We hope this incident does not keep you from choosing us again on your next visit to our area and thus would like to make it up to you. Sincerely, Hotel Managemen... read more
This property is not suited for short term travelers. This property is better suited for those who are in need of longer term housing. The door in our room had been broken into and the room had very few amenities. The other residents were very loud late into the night with their dogs barking and arguing with each other. It was advertised there would be breakfast, but they only had a few stale muffins, coffee and packets for oatmeal.
Business response:
Susan, thank you for sharing the specifics of your visit. We regret your disappointment with our in-suite amenities and breakfast offerings. We are also sorry for the noise issues you faced during your stay due to the other guests staying at our property. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.