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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom had hair in the tub and around the sink. There were dried boogers on the lamp shades near the nightstand and all on the walls throughout the hotel. The refrigerator was broken, and when I pulled it away from the wall to see if it was unplugged there was a pool of standing water.
Business response:
Natalie, thank you for choosing us and for sharing your concerns. We apologize for the issue you encountered with your accommodations. Your review has been shared with the housekeeping and maintenance teams so we can understand what happened and correct our process to ensure a better experience. We certainly understand your frustration and appreciate your patience. We hope this incident does not keep you from choosing us again on your next visit to our area and thus would like to make it up to you. Sincerely, Hotel Managemen... read more
This property is not suited for short term travelers. This property is better suited for those who are in need of longer term housing. The door in our room had been broken into and the room had very few amenities. The other residents were very loud late into the night with their dogs barking and arguing with each other. It was advertised there would be breakfast, but they only had a few stale muffins, coffee and packets for oatmeal.
Business response:
Susan, thank you for sharing the specifics of your visit. We regret your disappointment with our in-suite amenities and breakfast offerings. We are also sorry for the noise issues you faced during your stay due to the other guests staying at our property. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Furniture has lots of wear and tear. Kitchenware would be nice to have in the room to cook and cups for drinking. I guess you get what you pay for.
Business response:
Justin, thank you for your candid evaluation. We are sorry for the inconvenience you experienced regarding the kitchenware. Please know that kitchenware items are always available at our front desk as brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We are also grateful for the feedback regarding the condition of the furniture, and we will share thes... read more
I don’t entirely feel safe here. The property is not well kept and has a lot of people wondering through. The room was not the cleanest when I got here. Also, check-in was not good. Only one person working and they were frazzled. They constantly complained about phone calls and about being busy. They were so negative. And it took them forever to get me into the room. I don’t love the policy of checking ID of every single person above 18. I don’t know why that’s a thing but I have never experienced that anywhere else.
Business response:
Brady, thank you for evaluating your stay at our hotel. Please accept our apologies for the behavior of our front desk associates, and we appreciate you bringing this to our attention. We will share your comments appropriately so that such matters do not happen again. We also apologize for the maintenance and cleanliness issues you encountered during your visit. We will discuss it with the appropriate individuals as we strive to enhance our service and facilities going forward. We regret not meeting some of your expectations... read more
Would someone please call me. I booked the hotel and showed up at 1230 at night after driving 12 hours and they wouldn’t let me get the room I paid for. I would like a refund
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Booked a room one month I have the time, when I arrived with my daughter they did not have a room with two queen beds that I booked. No help from the front desk. Will never stay at an extended stay again.
Business response:
David, thank you for sharing your feedback. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
No Working Shower This is one of the worst hotel experiences I have ever had. My room had no working shower and they were unable to fix it or move me to a new room with a functioning shower for three days. I was told that I would be credited back for my stay, since I prepaid it, but I have seen nothing and have not been able to get anyone from Hotels.com to help me. Hotel was in complete disrepair. Internet was awful and there was no breakfast. The hotel staff was completely incompetent and unprofessional. Avoid this place!!... read more
Business response:
Michael, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the maintenance issues. We will review this with our engineering team and make sure the problem is resolved immediately. We will also share your comments with our team regarding the service issues you encountered, and rest assured, we will address this with our team and make sure we are more consistent in our service delivery. We hope you will reconsider a future st... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,436 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.