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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Furniture has lots of wear and tear. Kitchenware would be nice to have in the room to cook and cups for drinking. I guess you get what you pay for.
Business response:
Justin, thank you for your candid evaluation. We are sorry for the inconvenience you experienced regarding the kitchenware. Please know that kitchenware items are always available at our front desk as brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We are also grateful for the feedback regarding the condition of the furniture, and we will share thes... read more
I don’t entirely feel safe here. The property is not well kept and has a lot of people wondering through. The room was not the cleanest when I got here. Also, check-in was not good. Only one person working and they were frazzled. They constantly complained about phone calls and about being busy. They were so negative. And it took them forever to get me into the room. I don’t love the policy of checking ID of every single person above 18. I don’t know why that’s a thing but I have never experienced that anywhere else.
Business response:
Brady, thank you for evaluating your stay at our hotel. Please accept our apologies for the behavior of our front desk associates, and we appreciate you bringing this to our attention. We will share your comments appropriately so that such matters do not happen again. We also apologize for the maintenance and cleanliness issues you encountered during your visit. We will discuss it with the appropriate individuals as we strive to enhance our service and facilities going forward. We regret not meeting some of your expectations... read more
Would someone please call me. I booked the hotel and showed up at 1230 at night after driving 12 hours and they wouldn’t let me get the room I paid for. I would like a refund
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Booked a room one month I have the time, when I arrived with my daughter they did not have a room with two queen beds that I booked. No help from the front desk. Will never stay at an extended stay again.
Business response:
David, thank you for sharing your feedback. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
No Working Shower This is one of the worst hotel experiences I have ever had. My room had no working shower and they were unable to fix it or move me to a new room with a functioning shower for three days. I was told that I would be credited back for my stay, since I prepaid it, but I have seen nothing and have not been able to get anyone from Hotels.com to help me. Hotel was in complete disrepair. Internet was awful and there was no breakfast. The hotel staff was completely incompetent and unprofessional. Avoid this place!!... read more
Business response:
Michael, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the maintenance issues. We will review this with our engineering team and make sure the problem is resolved immediately. We will also share your comments with our team regarding the service issues you encountered, and rest assured, we will address this with our team and make sure we are more consistent in our service delivery. We hope you will reconsider a future st... read more
The room was disgusting. No hot water, toilet wouldn’t flush, the linens smelled dirty and old. Would not stay here if I had to
Business response:
Trey, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the maintenance and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
We booked and paid for our room several days in advance. We arrived to the hotel around 10pm at night during our road trip and we’re informed there were no available rooms. We had to find another place to stay at 10pm after spending the whole day driving.
Business response:
Corinne, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Three words: DIS. GUS. TING! First, the positive points of this hotel: 1) Great location! 2) Front desk was professional and helpful. 3) Nice size room (except for the cramped bathroom). Now the rest ... This place is really disgusting! After checking in and seeing what it was like, my husband and I almost decided to go somewhere else for the night. Outside: Cigarette butts litter the ground everywhere. There's a line of 9 shopping carts in the back parking lot. This speaks a lot to the transient situation most of the hotel'... read more
Business response:
Karen, thank you for your candid review. Please accept our apologies for all the difficulties you encountered during your visit. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We will share all your concerns with the appropriate teams to ensure this does not repeat. Additionally, we regret your disappointment with the in-suite amenities. These items are available and complimentary at the front desk at any time. Kitchenware for... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.