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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was disgusting. No hot water, toilet wouldn’t flush, the linens smelled dirty and old. Would not stay here if I had to
Business response:
Trey, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the maintenance and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
We booked and paid for our room several days in advance. We arrived to the hotel around 10pm at night during our road trip and we’re informed there were no available rooms. We had to find another place to stay at 10pm after spending the whole day driving.
Business response:
Corinne, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Three words: DIS. GUS. TING! First, the positive points of this hotel: 1) Great location! 2) Front desk was professional and helpful. 3) Nice size room (except for the cramped bathroom). Now the rest ... This place is really disgusting! After checking in and seeing what it was like, my husband and I almost decided to go somewhere else for the night. Outside: Cigarette butts litter the ground everywhere. There's a line of 9 shopping carts in the back parking lot. This speaks a lot to the transient situation most of the hotel'... read more
Business response:
Karen, thank you for your candid review. Please accept our apologies for all the difficulties you encountered during your visit. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We will share all your concerns with the appropriate teams to ensure this does not repeat. Additionally, we regret your disappointment with the in-suite amenities. These items are available and complimentary at the front desk at any time. Kitchenware for... read more
This hotel was so bad we left early. I recommend you stay at a different hotel due to false advertising, poor customer service, and questionable business practices. We booked a 2 bed non-smoking hotel room, but this room was not available. I was told this hotel routinely is advertising rooms and bookings on hotels.com that are not available, and I was one of several people that day who booked a room that was not available. They informed us after we paid $500. We were instead placed in a smoking 1-bedroom, and told we should ... read more
Business response:
We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Was clean but the room was super cold and no breakfast
Business response:
Leandro, thank you for choosing to stay with us. We are sorry for your disappointment with the breakfast and apologize for the issues you had with the air conditioning unit of your room. We have shared your concerns with the appropriate individuals to enhance our future guest experiences. We appreciate your feedback and hope to welcome you back for providing the flawless visit you deserve. Sincerely, Hotel Management
They double charged my daughter. I had already paid through Expedia but they still insisted on her giving them her credit card. She didn’t get the room I reserved. She wanted to take a bath but there was no stopper. But the water wasn’t warm enough anyway! After a 12 hour drive this place was a big letdown!
Business response:
Barbara, thank you for your feedback. We are sorry for the billing-related discrepancies you mentioned, and that we were unable to provide your daughter with the room reserved. We hope the charge issue has been resolved, if not, then please reach out to the front desk as they will assist you with more clarity. Meanwhile, we will also share your comments specific to the water temperature has been shared with the maintenance team. Thank you for bringing this to our attention. Sincerely, Hotel Management
Room reaked of smoke
Business response:
Thank you for your candid evaluation. We are sorry for the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
i didnt stay there on those dates i want my money back they told me they were sold out when i went in to check in . i paid for a sold out room???
Business response:
Adam, thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,436 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.