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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fridge leaked, it feels old and dirty.
Business response:
Jimmy, thank you for taking the time to evaluate our hotel. We are sorry for the issues you had with the refrigerator. We will share your comments with our maintenance team and make sure the problem is resolved immediately. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel M... read more
Very bad condition place
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
It would have gone a long way if they just vacuumed the hallways. Lots of dirt on carpets, visibly damaged furniture in the room, frayed carpets in the room, exposed wires in the ceiling in the lobby, barking dogs in the hotel, creaking floor of the shower, toilet didn’t flush well. On the positive side, Nice little little kitchen if you need one. Friendly staff.
Business response:
Lincoln, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Rotten stay!! When checking in we found out that the hotel elevator was non functioning. We were on the third floor and had to walk up 3 floors. I have a medical hip condition that makes it almost impossible to climb stairs. We asked for a ground floor room, but apparently nothing was available. I made it up and back down, however, it made for a very uncomfortable stay. The room was small and the bathroom was cramped. In order to close the door to the bathroom, you needed to step into the side of the toilet and play skinny t... read more
Business response:
Kris, thank you for your review. We are sorry we were unable to accommodate your request and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
This place was subpar.. nonsmoking room reeked of cigarette smoke, elevator was under repair which was fine for me but a major inconvenience that you aren’t aware of until check in. And my room had no towels. Overall a very ‘meh’ experience
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had with us and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Would not let me check in because I live locally
Business response:
Thank you for your review. We do have a policy regarding booking with locals due to certain situations that can arise. We invite you to contact us directly as we would welcome the opportunity to speak with you further. Thank you once more, and we hope to hear from you soon. Sincerely, Hotel Management
I reserved a room but when I arrived they refused to give it to me because I was a "local" - very poor service
Business response:
Thank you for taking the time to share your concerns with us. We are very sorry to know we were unable to accommodate you. We regret you were inconvenienced due to our hotel policy. Thank you once again for selecting our hotel. Sincerely, Hotel Management
It was very loud, there were no cups or anything else to use. It was not clean
Business response:
Thank you for taking the time to share your feedback. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Didn’t stay at this hotel bc this hotel does not cater to local residents. I had to cancel my reservation and look for another hotel. The front desk girl was very helpful and apologetic bc of the house rules for that hotel only.
Business response:
Karen, thank you for taking the time to share your comments and concerns. We are sorry for being unable to accommodate you due to our hotel policy. We regret the inconvenience this caused. Thank you again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,436 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.