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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was so bad we left early. I recommend you stay at a different hotel due to false advertising, poor customer service, and questionable business practices. We booked a 2 bed non-smoking hotel room, but this room was not available. I was told this hotel routinely is advertising rooms and bookings on hotels.com that are not available, and I was one of several people that day who booked a room that was not available. They informed us after we paid $500. We were instead placed in a smoking 1-bedroom, and told we should ... read more
Business response:
We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Was clean but the room was super cold and no breakfast
Business response:
Leandro, thank you for choosing to stay with us. We are sorry for your disappointment with the breakfast and apologize for the issues you had with the air conditioning unit of your room. We have shared your concerns with the appropriate individuals to enhance our future guest experiences. We appreciate your feedback and hope to welcome you back for providing the flawless visit you deserve. Sincerely, Hotel Management
They double charged my daughter. I had already paid through Expedia but they still insisted on her giving them her credit card. She didn’t get the room I reserved. She wanted to take a bath but there was no stopper. But the water wasn’t warm enough anyway! After a 12 hour drive this place was a big letdown!
Business response:
Barbara, thank you for your feedback. We are sorry for the billing-related discrepancies you mentioned, and that we were unable to provide your daughter with the room reserved. We hope the charge issue has been resolved, if not, then please reach out to the front desk as they will assist you with more clarity. Meanwhile, we will also share your comments specific to the water temperature has been shared with the maintenance team. Thank you for bringing this to our attention. Sincerely, Hotel Management
Room reaked of smoke
Business response:
Thank you for your candid evaluation. We are sorry for the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
i didnt stay there on those dates i want my money back they told me they were sold out when i went in to check in . i paid for a sold out room???
Business response:
Adam, thank you for the candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Fridge leaked, it feels old and dirty.
Business response:
Jimmy, thank you for taking the time to evaluate our hotel. We are sorry for the issues you had with the refrigerator. We will share your comments with our maintenance team and make sure the problem is resolved immediately. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel M... read more
Very bad condition place
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
It would have gone a long way if they just vacuumed the hallways. Lots of dirt on carpets, visibly damaged furniture in the room, frayed carpets in the room, exposed wires in the ceiling in the lobby, barking dogs in the hotel, creaking floor of the shower, toilet didn’t flush well. On the positive side, Nice little little kitchen if you need one. Friendly staff.
Business response:
Lincoln, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Rotten stay!! When checking in we found out that the hotel elevator was non functioning. We were on the third floor and had to walk up 3 floors. I have a medical hip condition that makes it almost impossible to climb stairs. We asked for a ground floor room, but apparently nothing was available. I made it up and back down, however, it made for a very uncomfortable stay. The room was small and the bathroom was cramped. In order to close the door to the bathroom, you needed to step into the side of the toilet and play skinny t... read more
Business response:
Kris, thank you for your review. We are sorry we were unable to accommodate your request and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.