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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service!!! We wanted a night away and I booked through the app. When we got there to check in they refused to let us check in cause we are locals. I asked for my refund. She said cause I booked through the app there was nothing she could do and refused to help me. She then asked for me to leave the property.
Not clean The room wasn’t the cleanest. The floor hadn’t been swept, the towels had hairs on them and it smelled funky. Overall not great
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Make this place your last choice.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Not Happy I waited for the front desk person for fifteen minutes. When I opened my sheets to get into bed, there were crumbs and hair.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
Door to room needed adjustment as it would get stuck on the door frame. Fan in bathroom may not have been functional, may be related to the power cord that was sticking out of the grate of the bathroom fan. Bathrooms size was adequate if you don’t have claustrophobia
Business response:
Thank you for staying at our hotel and sharing your concerns. We apologize for the maintenance issues in your suite that led to a disappointing experience. We have will share the specifics with our staff so they can do the necessary repairs. Thank you once more for being our guest, and we hope to see you again. Sincerely, Hotel Management
Location is quite good. Building is old and dirty.
Business response:
Thank you for your feedback. We regret we were not able to meet your expectations. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our property as it helps us plan for the future. On a positive note, we are happy our location worked well for you. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
The staff was nice. The room was clean. The bed was comfortable but the pillows smelled awful. Many broken and stained items throughout the room...like the shower handle is broke off and absolutely no extras, even had to ask for toilet paper because there was none and I thought possibly they expected guests to supply their own due to zero amenities. The hotel grounds is where I had issues with. This place has many long term guests that just hang out near the dog walking area and I felt very uncomfortable with the men’s quest... read more
Business response:
Thank you for the specific feedback about your recent stay. We apologize for the disappointing experience you had and for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with our accommodations and with the service our associates delivered. We hope you will consider giving us another chance to pro... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,436 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.