This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was subpar.. nonsmoking room reeked of cigarette smoke, elevator was under repair which was fine for me but a major inconvenience that you aren’t aware of until check in. And my room had no towels. Overall a very ‘meh’ experience
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had with us and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Would not let me check in because I live locally
Business response:
Thank you for your review. We do have a policy regarding booking with locals due to certain situations that can arise. We invite you to contact us directly as we would welcome the opportunity to speak with you further. Thank you once more, and we hope to hear from you soon. Sincerely, Hotel Management
I reserved a room but when I arrived they refused to give it to me because I was a "local" - very poor service
Business response:
Thank you for taking the time to share your concerns with us. We are very sorry to know we were unable to accommodate you. We regret you were inconvenienced due to our hotel policy. Thank you once again for selecting our hotel. Sincerely, Hotel Management
It was very loud, there were no cups or anything else to use. It was not clean
Business response:
Thank you for taking the time to share your feedback. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Didn’t stay at this hotel bc this hotel does not cater to local residents. I had to cancel my reservation and look for another hotel. The front desk girl was very helpful and apologetic bc of the house rules for that hotel only.
Business response:
Karen, thank you for taking the time to share your comments and concerns. We are sorry for being unable to accommodate you due to our hotel policy. We regret the inconvenience this caused. Thank you again! Sincerely, Hotel Management
Horrible service!!! We wanted a night away and I booked through the app. When we got there to check in they refused to let us check in cause we are locals. I asked for my refund. She said cause I booked through the app there was nothing she could do and refused to help me. She then asked for me to leave the property.
Not clean The room wasn’t the cleanest. The floor hadn’t been swept, the towels had hairs on them and it smelled funky. Overall not great
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.