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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have bed bug bites all over my body and so does my 8 year old child! It also smelled like wet dog. The beds were tiny! Never again.
Business response:
Sarah, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. The room you occupied will be professionally inspected and treated as a precaution. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Not a pleasant stay. I understand that with Covid 19 things are a little different, but some things don't have to be. The luggage cart was so awkward that my husband could barely get it around corners and there was only one. There was no ice in the freezer or anywhere else, and I was advised to put water in the ice cube trays. The lady at the front desk got a bag of ice for us when I said that waiting until morning for ice was not acceptable. There was no phone in the room and we couldn't find the phone number for the hotel ... read more
Business response:
Susan, thank you for your review. We are sorry for the difficulties you encountered and regret the disappointment it caused. Your feedback concerning the luggage cart and the phone in your room has been shared with our maintenance team so that it can be addressed. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Dirty Awful. They challenged me on my emotional support animal and asked me for a business name. Why? 9/22
Business response:
Thank you for choosing our hotel for your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
poor The place smells of cigarettes especially in the elevator and the TV wasn’t working in the room. Since we booked it to have some home comforts for a night as our power has been out because of storm this was very disappointing
Business response:
Louise, thank you for being our guest. It was disheartening to know your stay was impacted due to the smoke smell, and we apologize for such poor experience. Your feedback will be utilized to enforce our no-smoking policy effectively. We have also shared your feedback about the television with our maintenance team to do the repairs. We hope you give us an opportunity to serve you in the future. Sincerely, Hotel Management
This hotel was very disappointing and I left very unhappy. Where do I even start, after a day of hiking we were very tired and arrived to the hotel check in area this was about 1am and the check in process took about 45 minutes (Keep in mind we had already made the reservation online). Second, this was a nightmare stay and I am not exaggerating so in the middle of the night me and my friends got woken up by a very creepy loud screaming and this went on for about good 30 minutes. It was very weird and scary that I think I wil... read more
Business response:
Brenda, thank you for your review. We apologize your stay was disturbed due to the noise made by the other guest on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Kindly know we have updated information on our hotel's website so our guests can be aware of what we offer currently. Meanwhile, we have asked our front desk team to ensure we communicate more efficiently moving forward. We hope this isolated incident will not ... read more
Hidden fees!!!! Horrible bed, half the lights didnt turn on, no ice machine, bathroom door didnt close and DEFINITELY not worth $100
Business response:
Ro, thank you for sharing your concerns. We are sorry our incidental fee came as a surprise. Please note that we must have a deposit for each reservation to cover incidentals during your stay. Though it is available on our website, we regret you were not aware of it. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your comments are discussed with the housekeeping and maintenance teams to take appropriate actions. We want to regain your trust and ... read more
Found bugs in our room refused to give a refund. Regardless rooms should be clean the counter was strained and room smelt like cigarettes
Business response:
Thank you for being our guest. We apologize for the insects and cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, our pest control provider has serviced the hotel. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,436 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.