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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Awful. They challenged me on my emotional support animal and asked me for a business name. Why? 9/22
Business response:
Thank you for choosing our hotel for your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
poor The place smells of cigarettes especially in the elevator and the TV wasn’t working in the room. Since we booked it to have some home comforts for a night as our power has been out because of storm this was very disappointing
Business response:
Louise, thank you for being our guest. It was disheartening to know your stay was impacted due to the smoke smell, and we apologize for such poor experience. Your feedback will be utilized to enforce our no-smoking policy effectively. We have also shared your feedback about the television with our maintenance team to do the repairs. We hope you give us an opportunity to serve you in the future. Sincerely, Hotel Management
This hotel was very disappointing and I left very unhappy. Where do I even start, after a day of hiking we were very tired and arrived to the hotel check in area this was about 1am and the check in process took about 45 minutes (Keep in mind we had already made the reservation online). Second, this was a nightmare stay and I am not exaggerating so in the middle of the night me and my friends got woken up by a very creepy loud screaming and this went on for about good 30 minutes. It was very weird and scary that I think I wil... read more
Business response:
Brenda, thank you for your review. We apologize your stay was disturbed due to the noise made by the other guest on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Kindly know we have updated information on our hotel's website so our guests can be aware of what we offer currently. Meanwhile, we have asked our front desk team to ensure we communicate more efficiently moving forward. We hope this isolated incident will not ... read more
Hidden fees!!!! Horrible bed, half the lights didnt turn on, no ice machine, bathroom door didnt close and DEFINITELY not worth $100
Business response:
Ro, thank you for sharing your concerns. We are sorry our incidental fee came as a surprise. Please note that we must have a deposit for each reservation to cover incidentals during your stay. Though it is available on our website, we regret you were not aware of it. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your comments are discussed with the housekeeping and maintenance teams to take appropriate actions. We want to regain your trust and ... read more
Found bugs in our room refused to give a refund. Regardless rooms should be clean the counter was strained and room smelt like cigarettes
Business response:
Thank you for being our guest. We apologize for the insects and cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, our pest control provider has serviced the hotel. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
When I checked in they gave me a room that wasn’t cleaned yet. They fixed it and gave us a new room right away. We reserved for 5 nights, after 3 our keys stopped working. Had to wait in the lobby for about 25 minutes at 11:30pm to get them reset- no explanation or apology, just said they were set to stop working then. Website states breakfast is included, was told they don’t do breakfast. Again no explanation or apology, even when I suggested they need to change their website to reflect that it was just no they don’t do bre... read more
Business response:
Christine, thank you for sharing the details of your experience. We are sorry for the difficulties you encountered during your stay. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. All your concerns have been addressed with the appropriate team members and we are confident your next trip will be a complete success. Please consider giving us a chance to prove it to you. Sincerely, Hotel Management
In the 20 minutes that I was checked into the hotel, they put me in smelled like a broken refrigerator. Then they moved us to a “regular” room. Once we got into the room, my son went back to the parking lot where he had left a suitcase, and it was stolen. So, we immediately checked out. I couldn’t risk my car being broken into. When I called to speak to the manager, she was unavailable and I was told she would return my call. It’s been five days and I haven’t heard back. Customer service is very disappointing.
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing this concern to our attention. We will investigate your comments and will address this appropriately. Sincerely, Hotel Management
I did not like the front desk attendant at all. She was rude and disrespectful. It had loud people in and out all night
Business response:
Mia, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
I arrived after midnight and waited for 2 hrs in the lobby to be checked in. The clerk was on the phone trying to figure out how to get the computer system working. She would not allow me to use a restroom and directed me to a gas station down the road. It wasn’t till Expedia contacted the clerk did she say they can check me in. Once finally in the room at 3:05 am the room was colder then the refrigerator. Once the room finally warmed up I was able finally get to sleep. The shower had long dark hair strands on the wall. The ... read more
Business response:
Rick, thank you for being our guest. We are sorry for the inconvenience you had at the time of check-in and apologies for the issues you encountered in your room. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.