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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in they gave me a room that wasn’t cleaned yet. They fixed it and gave us a new room right away. We reserved for 5 nights, after 3 our keys stopped working. Had to wait in the lobby for about 25 minutes at 11:30pm to get them reset- no explanation or apology, just said they were set to stop working then. Website states breakfast is included, was told they don’t do breakfast. Again no explanation or apology, even when I suggested they need to change their website to reflect that it was just no they don’t do bre... read more
Business response:
Christine, thank you for sharing the details of your experience. We are sorry for the difficulties you encountered during your stay. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. All your concerns have been addressed with the appropriate team members and we are confident your next trip will be a complete success. Please consider giving us a chance to prove it to you. Sincerely, Hotel Management
In the 20 minutes that I was checked into the hotel, they put me in smelled like a broken refrigerator. Then they moved us to a “regular” room. Once we got into the room, my son went back to the parking lot where he had left a suitcase, and it was stolen. So, we immediately checked out. I couldn’t risk my car being broken into. When I called to speak to the manager, she was unavailable and I was told she would return my call. It’s been five days and I haven’t heard back. Customer service is very disappointing.
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing this concern to our attention. We will investigate your comments and will address this appropriately. Sincerely, Hotel Management
I did not like the front desk attendant at all. She was rude and disrespectful. It had loud people in and out all night
Business response:
Mia, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
I arrived after midnight and waited for 2 hrs in the lobby to be checked in. The clerk was on the phone trying to figure out how to get the computer system working. She would not allow me to use a restroom and directed me to a gas station down the road. It wasn’t till Expedia contacted the clerk did she say they can check me in. Once finally in the room at 3:05 am the room was colder then the refrigerator. Once the room finally warmed up I was able finally get to sleep. The shower had long dark hair strands on the wall. The ... read more
Business response:
Rick, thank you for being our guest. We are sorry for the inconvenience you had at the time of check-in and apologies for the issues you encountered in your room. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
NO SECURITY CAMERAS, Not a safe parking lot $2000 of ski equipment, clothes and electronics taken from my truck. No security cameras in dark parking lot. No acknowledgement from staff or management. Poor service! Rikki was the only helpful person there. Have stayed here more then 10 nights over the past year. Will not return.
Business response:
Thank you for writing us a review and for bringing this incident to our attention. We are sorry for what transpired and regret the inconvenience you had during your stay. We may need additional information to investigate the matter, so please reach us out at our front desk for further assistance. It is never our intention to inconvenience our guests, and we hope to receive an opportunity to make it up to you and redeem ourselves. Sincerely, Hotel Management
BED BUGS!! January 5th 2020, ROOM 112 My boyfriend and I have stayed at this location for the last 2 years when we visit SLC to snowboard. The hotel is in a great neighborhood and the staff are always very helpful and friendly. This time around, after the first night, my boyfriend woke up with huge welts on his neck and arms, we thought it possibly could have been from him being outside the day before since I had no signs. The rashes only got worse, spreading to his face and back.. we thought it could have been an allergic r... read more
Business response:
Ashley, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The staff was one synapse away from a brain cell.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
Awful My wife and I decided to stay overnight in SLC when I was up there for work. We liked the idea of an extended stay because we have a small dachshund and you allow pets. I use hotels.com app for all my travel accommodations for simplicity. When I booked the room I stated I had a pet. When I checked in with the lady at the front desk she had me pay, then had me go back and pay AGAIN for a second time for a pet. An additional $30 seems a bit steep for sleeping a few hours. When we got to our room, we had left over food in... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
Thiis place is disgusting. Horrible customer service. I will never stay at an Extended Stay America again.
Business response:
Elmer, thank you for choosing our hotel. Please accept our apologies regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team, so that we can provide a much better experience to our guests going forward. We understand the frustration and sincerely hope you will reconsider and provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.