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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO SECURITY CAMERAS, Not a safe parking lot $2000 of ski equipment, clothes and electronics taken from my truck. No security cameras in dark parking lot. No acknowledgement from staff or management. Poor service! Rikki was the only helpful person there. Have stayed here more then 10 nights over the past year. Will not return.
Business response:
Thank you for writing us a review and for bringing this incident to our attention. We are sorry for what transpired and regret the inconvenience you had during your stay. We may need additional information to investigate the matter, so please reach us out at our front desk for further assistance. It is never our intention to inconvenience our guests, and we hope to receive an opportunity to make it up to you and redeem ourselves. Sincerely, Hotel Management
BED BUGS!! January 5th 2020, ROOM 112 My boyfriend and I have stayed at this location for the last 2 years when we visit SLC to snowboard. The hotel is in a great neighborhood and the staff are always very helpful and friendly. This time around, after the first night, my boyfriend woke up with huge welts on his neck and arms, we thought it possibly could have been from him being outside the day before since I had no signs. The rashes only got worse, spreading to his face and back.. we thought it could have been an allergic r... read more
Business response:
Ashley, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The staff was one synapse away from a brain cell.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
Awful My wife and I decided to stay overnight in SLC when I was up there for work. We liked the idea of an extended stay because we have a small dachshund and you allow pets. I use hotels.com app for all my travel accommodations for simplicity. When I booked the room I stated I had a pet. When I checked in with the lady at the front desk she had me pay, then had me go back and pay AGAIN for a second time for a pet. An additional $30 seems a bit steep for sleeping a few hours. When we got to our room, we had left over food in... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
Thiis place is disgusting. Horrible customer service. I will never stay at an Extended Stay America again.
Business response:
Elmer, thank you for choosing our hotel. Please accept our apologies regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team, so that we can provide a much better experience to our guests going forward. We understand the frustration and sincerely hope you will reconsider and provide us another opportunity to serve you. Sincerely, Hotel Management
Hotel judgmental We stayed a total of 6 days and had nothing but problems after about the 3rd day.....the front desk stopped my husband and accused him of breaking door because “he had tattoos” and judged him based on that only. On our last night there I had a guy ask me where He could get some meth because he wasn’t familiar with area because the homeless shelter had moved his family there. I wouldn’t ever stay here again even if it meant me sleeping outside.
Dirtiest hotel I've ever stayed in I travel often on a budget, particularly when I am solo and just need a place to sleep after a busy day exploring. But this hotel was barely tolerable. The extended stay option with kitchenettes seemd appealing, but instead the poorly ventilated units wafted the smells of cooking food throughout the hotel. The lobby was so dirty, from the worn carpets to the doors to the dingy elevator. When I got to my room it was evident the room hadn't had a thorough wash in a long time. I didn't like to... read more
Business response:
Amy, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We understand your frustration and value your observations. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.