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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel judgmental We stayed a total of 6 days and had nothing but problems after about the 3rd day.....the front desk stopped my husband and accused him of breaking door because “he had tattoos” and judged him based on that only. On our last night there I had a guy ask me where He could get some meth because he wasn’t familiar with area because the homeless shelter had moved his family there. I wouldn’t ever stay here again even if it meant me sleeping outside.
Dirtiest hotel I've ever stayed in I travel often on a budget, particularly when I am solo and just need a place to sleep after a busy day exploring. But this hotel was barely tolerable. The extended stay option with kitchenettes seemd appealing, but instead the poorly ventilated units wafted the smells of cooking food throughout the hotel. The lobby was so dirty, from the worn carpets to the doors to the dingy elevator. When I got to my room it was evident the room hadn't had a thorough wash in a long time. I didn't like to... read more
Business response:
Amy, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We understand your frustration and value your observations. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The property was ok but not anywhere I would return to
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was quiet and clean. When we got there at 8pm we were told there were no clean pots or pans because they were "behind". At 8pm??? We took unwashed pot and pan to clean ourselves because we were planning on making dinner when we arrived. When we arrived in the room the tub was plugged and was 1/2 full of water from a leaky faucet. Bathroom sink leaked as well and sink plug was dysfunctional. Very few stations on tv so not much to watch.
Business response:
Thank you for your review. We apologize for the difficulties you faced with the kitchenware and the issues you encountered in your suite. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We hope to welcome you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
The room was dirty, had a bag a trash in it. There was blood on the pillow and the floors were dirty.
Business response:
We sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
The property was dirty and unkept. Front desk staff were helpful and friendly but the groundskeeper was rude and wouldn’t bother moving when we were trying to bring in luggage. The stairwell and halls were dirty and my shoes stuck to the grimy stairs. The bed was uncomfortable, bedding was itchy and there was no hairdryer in the room. Overall very disappointing stay, I would not recommend the property.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the appropriate teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Not any close restaurants, too far from Trax if we don't have vehicles. Room could have used a maintenance man. Almost no amenities in room. Breakfast was poor
Business response:
Thank you for the feedback. We regret our location and breakfast were note appealing to you and regret the inconvenience it caused. Please note, our in-room amenities are available at the front desk and are complimentary. We will remind them to communicate this more clearly in the future. We value your feedback and hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.