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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was ok but not anywhere I would return to
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was quiet and clean. When we got there at 8pm we were told there were no clean pots or pans because they were "behind". At 8pm??? We took unwashed pot and pan to clean ourselves because we were planning on making dinner when we arrived. When we arrived in the room the tub was plugged and was 1/2 full of water from a leaky faucet. Bathroom sink leaked as well and sink plug was dysfunctional. Very few stations on tv so not much to watch.
Business response:
Thank you for your review. We apologize for the difficulties you faced with the kitchenware and the issues you encountered in your suite. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We hope to welcome you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
The room was dirty, had a bag a trash in it. There was blood on the pillow and the floors were dirty.
Business response:
We sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
The property was dirty and unkept. Front desk staff were helpful and friendly but the groundskeeper was rude and wouldn’t bother moving when we were trying to bring in luggage. The stairwell and halls were dirty and my shoes stuck to the grimy stairs. The bed was uncomfortable, bedding was itchy and there was no hairdryer in the room. Overall very disappointing stay, I would not recommend the property.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the appropriate teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Not any close restaurants, too far from Trax if we don't have vehicles. Room could have used a maintenance man. Almost no amenities in room. Breakfast was poor
Business response:
Thank you for the feedback. We regret our location and breakfast were note appealing to you and regret the inconvenience it caused. Please note, our in-room amenities are available at the front desk and are complimentary. We will remind them to communicate this more clearly in the future. We value your feedback and hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
The check in took forever. It was too slow! The additional fee for pets was not mentioned anywhere until check in time The flush in the bathroom was not working. The bed was horrible! It creaked the entire night at the slightest movement and felt like it would break any moment. It was a full service room close to almost a $100/ night and they did not even have a hair dryer! Would not recommend to anyone!!!!
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Get new sheets and blankets. There was hair in the bed sheets. Thi they did give me different room. Both sheets and blankets were thin and old looking.work out.also the floors were not swept well I found cereal on the floor
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.