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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in took forever. It was too slow! The additional fee for pets was not mentioned anywhere until check in time The flush in the bathroom was not working. The bed was horrible! It creaked the entire night at the slightest movement and felt like it would break any moment. It was a full service room close to almost a $100/ night and they did not even have a hair dryer! Would not recommend to anyone!!!!
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Get new sheets and blankets. There was hair in the bed sheets. Thi they did give me different room. Both sheets and blankets were thin and old looking.work out.also the floors were not swept well I found cereal on the floor
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Our room was dirty and stained. There were not amenities available to us in our room unless we wanted to go downstairs and get them and even then the staff seemed less then thrilled to help us. It was definitely a disappointment.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room was in horrible condition. Draws wouldn't open, and parts of the countertop we're missing. The pots and pans should have been thrown out . The non-stick coating was peeling off which is a huge health concern.
Business response:
We sincerely apologize for the maintenance issues which also impacted your stay with us. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests ensuring they don’t go through such incidences in the future. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Just the price fooled me. I would have pay more to better stay
Business response:
We were disappointed to read our hotel and facilities did not provide the value you were hoping. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Caution / alert - potential for identity theft. This establishment makes copies of of your drivers license / passports in addition to keeping a credit card on file. This type of practice is a security risk to you. Would you let this happen in Mexico or another country? Would the business let the customer have a copy of the manager's license / passport with credit card information? Responsible persons should take note and not allow this type of practice. This type of practice seems common and 'acceptable' in Utah.
Business response:
Thank you for sharing your experience. We are sorry your stay was not to your expectations and regret that you did not felt completely secure at times. Certain guest details are mandatory at the time of check-in, and this is done keeping guest security in mind. We can assure you that we take all precaution to keep these data secure. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Hotel bien placé sur la route des stations de ski mais très décevant au niveau propreté, de plus la chambre n’est pas faite tous les jours uniquement le 7ieme ce qui est soit disant noté dans les conditions de vente... Quant au petit déjeuner appeler “continental” il s’agit seulement d’un comptoir dans le hall d’entrée avec boisons chaudes et muffins en sachets..
Business response:
Thank you for your review. Although our location was ideal for you, we apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimal fee. We would like to regain your ... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.