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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was dirty and stained. There were not amenities available to us in our room unless we wanted to go downstairs and get them and even then the staff seemed less then thrilled to help us. It was definitely a disappointment.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room was in horrible condition. Draws wouldn't open, and parts of the countertop we're missing. The pots and pans should have been thrown out . The non-stick coating was peeling off which is a huge health concern.
Business response:
We sincerely apologize for the maintenance issues which also impacted your stay with us. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests ensuring they don’t go through such incidences in the future. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Just the price fooled me. I would have pay more to better stay
Business response:
We were disappointed to read our hotel and facilities did not provide the value you were hoping. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Caution / alert - potential for identity theft. This establishment makes copies of of your drivers license / passports in addition to keeping a credit card on file. This type of practice is a security risk to you. Would you let this happen in Mexico or another country? Would the business let the customer have a copy of the manager's license / passport with credit card information? Responsible persons should take note and not allow this type of practice. This type of practice seems common and 'acceptable' in Utah.
Business response:
Thank you for sharing your experience. We are sorry your stay was not to your expectations and regret that you did not felt completely secure at times. Certain guest details are mandatory at the time of check-in, and this is done keeping guest security in mind. We can assure you that we take all precaution to keep these data secure. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Hotel bien placé sur la route des stations de ski mais très décevant au niveau propreté, de plus la chambre n’est pas faite tous les jours uniquement le 7ieme ce qui est soit disant noté dans les conditions de vente... Quant au petit déjeuner appeler “continental” il s’agit seulement d’un comptoir dans le hall d’entrée avec boisons chaudes et muffins en sachets..
Business response:
Thank you for your review. Although our location was ideal for you, we apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimal fee. We would like to regain your ... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I wad told i was on the do not rent list an when I asked what the reason was the lady wouldn't give me a reason
Business response:
Thank you for taking the time to share your concerns with your review. Since your review is anonymous, please reach out directly to our hotel. A management team member will be happy to address your inquiries. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
This was the most disgusting hotel we have ever seen. Value shouldn't mean dirty. We could not walk barefoot in the room. The office chair was visibly covered in other peoples bodily fluids. Nothing had been wiped down or dusted. There was other peoples hair all over everthing. Drawers didnt shut in the kitchen and the cupboards were dirty. The furniture looked to be second hand, with plenty of wear and tear. The bedroom mirror was on the floor. The tv was aweful. halls were covered in ceiling material. The entry key lock on... read more
Business response:
Thank you for being a guest at our hotel and sharing your review as it shows us the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this are... read more
The manager of the time was by far the rudest woman I've ever come in contact with and would never again stay at that place if it was the last room in the world
Business response:
Thank you for being our guest. We apologize for one of our staff member being rude to you while you were here. Your feedback is of utmost value, and we assure you to use your evaluation for improving our service level going ahead. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.