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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I wad told i was on the do not rent list an when I asked what the reason was the lady wouldn't give me a reason
Business response:
Thank you for taking the time to share your concerns with your review. Since your review is anonymous, please reach out directly to our hotel. A management team member will be happy to address your inquiries. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
This was the most disgusting hotel we have ever seen. Value shouldn't mean dirty. We could not walk barefoot in the room. The office chair was visibly covered in other peoples bodily fluids. Nothing had been wiped down or dusted. There was other peoples hair all over everthing. Drawers didnt shut in the kitchen and the cupboards were dirty. The furniture looked to be second hand, with plenty of wear and tear. The bedroom mirror was on the floor. The tv was aweful. halls were covered in ceiling material. The entry key lock on... read more
Business response:
Thank you for being a guest at our hotel and sharing your review as it shows us the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this are... read more
The manager of the time was by far the rudest woman I've ever come in contact with and would never again stay at that place if it was the last room in the world
Business response:
Thank you for being our guest. We apologize for one of our staff member being rude to you while you were here. Your feedback is of utmost value, and we assure you to use your evaluation for improving our service level going ahead. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Worst night ever!!!
Business response:
Heather, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Basic hotel in a convenient location. Only 15 minutes from downtown Salt Lake. Amenities described in hotel description were not super accurate. "Breakfast" consisted of coffee, mini sara lee muffins or a granola bar. The hotel itself was not very clean and although appearing to undergo renovations, they did not add to the atmosphere in a pleasant way. Elevator had a wet paint sign for all 4 days we were there despite not being painted while we were there. Paint was all over the hand railing and ceiling, etc. You get what yo... read more
Business response:
Anissa, thank you for reviewing our hotel. We apologize for the difficulties you experienced during your stay. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Stained towels, bugs in room, old appliances, dirty walls. Overall, the property is gross. Outside looks nice.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The room was just ok. We were there for a wedding reception so we wanted to have a couple drinks before going. We asked the girl at the front desk where the ice machine was and she said that they didn't have one but would fill our cups up with ice that was in their break room. We went up to our room to get the cups but there was no cups in the kitchen in our room. The only cups they had were the very small plastic ones they had in the bathroom. There was a sign in the kitchen that said that we could ask the front desk for an... read more
Business response:
Thank you for being our guest. We are sorry you were unhappy with your in-room amenities and that our hotel was not up to your expectations. Please know toiletries and kitchenware for your suite are available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. We truly regret the inconvenience caused to you during your stay. We hope you will reconsider and give us an opportunity to serve you better in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.