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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst night ever!!!
Business response:
Heather, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Basic hotel in a convenient location. Only 15 minutes from downtown Salt Lake. Amenities described in hotel description were not super accurate. "Breakfast" consisted of coffee, mini sara lee muffins or a granola bar. The hotel itself was not very clean and although appearing to undergo renovations, they did not add to the atmosphere in a pleasant way. Elevator had a wet paint sign for all 4 days we were there despite not being painted while we were there. Paint was all over the hand railing and ceiling, etc. You get what yo... read more
Business response:
Anissa, thank you for reviewing our hotel. We apologize for the difficulties you experienced during your stay. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Stained towels, bugs in room, old appliances, dirty walls. Overall, the property is gross. Outside looks nice.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The room was just ok. We were there for a wedding reception so we wanted to have a couple drinks before going. We asked the girl at the front desk where the ice machine was and she said that they didn't have one but would fill our cups up with ice that was in their break room. We went up to our room to get the cups but there was no cups in the kitchen in our room. The only cups they had were the very small plastic ones they had in the bathroom. There was a sign in the kitchen that said that we could ask the front desk for an... read more
Business response:
Thank you for being our guest. We are sorry you were unhappy with your in-room amenities and that our hotel was not up to your expectations. Please know toiletries and kitchenware for your suite are available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. We truly regret the inconvenience caused to you during your stay. We hope you will reconsider and give us an opportunity to serve you better in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Photocopy of customer's ID Why do you take photocopy of my ID without my consent?
Business response:
Rajeev, thank you for being our guest. Collecting a valid photo ID at the time of check-in is a normal procedure, and we are sorry if we were unable to explain these process on arrival. Please feel free to reach out at our hotel if we can assist you further. Rest assured that all our guest details are confidential. We hope this incident will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Abraham, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad
Business response:
Eric, thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Ok hotel but the policy and stuff needs attention It took the stuff 15 minutes just to check us in, we were informed to show all of our identities while nowhere else required that. Took so long just to make copies of our IDs. no Hi no how are you no enjoy your stay . We put the do not disturb outside of the door and they still went in our room for room service. Woke us up very early in the morning and ingored our feelings . Not even a sorry. We don’t feel happy or even welcome . Bad experience.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to write your review and apologize for the poor service you received from our front desk team. We have shared your comments with our team and will be taking appropriate corrective action. We hope that you will give us another chance to prove ourselves, and show you that we take great pride in providing wonderful service to all our guests, every day. We hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.