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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Photocopy of customer's ID Why do you take photocopy of my ID without my consent?
Business response:
Rajeev, thank you for being our guest. Collecting a valid photo ID at the time of check-in is a normal procedure, and we are sorry if we were unable to explain these process on arrival. Please feel free to reach out at our hotel if we can assist you further. Rest assured that all our guest details are confidential. We hope this incident will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Abraham, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad
Business response:
Eric, thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Ok hotel but the policy and stuff needs attention It took the stuff 15 minutes just to check us in, we were informed to show all of our identities while nowhere else required that. Took so long just to make copies of our IDs. no Hi no how are you no enjoy your stay . We put the do not disturb outside of the door and they still went in our room for room service. Woke us up very early in the morning and ingored our feelings . Not even a sorry. We don’t feel happy or even welcome . Bad experience.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to write your review and apologize for the poor service you received from our front desk team. We have shared your comments with our team and will be taking appropriate corrective action. We hope that you will give us another chance to prove ourselves, and show you that we take great pride in providing wonderful service to all our guests, every day. We hope to welcome you back soon. Sincerely, Hotel Management
What a joke! We were refused accommodations because my mother, who 88 and uses a walker did not have photo ID though the room was prepaid. This happened during a downpour. I then had to find and pay a second hotel for a room. Will NEVER, EVER, EVER STAY HERE FOR ANY REASON!!!!!
Business response:
Thanks for the review. It is never our intention to disappoint you and is sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, Hotel Management
The hotel misrepresented fees at check-in and then locked me out of my room the second night until I signed for more fees. I checked out early and get another hotel to avoid being socked with even more fees.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry for the confusion you had with the reservation and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you again. Sincerely, Hotel Management
WOULD NOT RECOMMEND The hotel was not what I expected. I doubt I will ever stay at an Extended Stay America property EVER AGAIN. These properties seemed to be geared to low cost, long term quests who have pets. I would not recommend it for a short stay with a family. This hotel is in need of a serious refresh as there is a lot of deferred maintenance. The corridors are dingy with bad florescent lighting and smelt terrible. Our room it smelt BAD, I had to get an air fresher spray from the front desk. Beds were small and uncom... read more
Business response:
Steven, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Noisy, dirty, rude staff, DIY long term stay This property was poorly maintained the staff is awful, and accommodations are sub-par. - Thin walls mean you can hear every other guest - Thin sheets, uncomfortable bedding - We had a huge cart of luggage and no offer from front desk staff to even hold doors open. Not even an automatic door button - Being handicapped accessible doesn't appear to be a priority. - Front desk staff shouted out our room number to us in front of other guests (didn't need to broadcast what room my fam... read more
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
The staffs were nice, friendly and helpful. But all was ruined by bed bug. One of my friend got multiple bed bug bites.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.