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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a joke! We were refused accommodations because my mother, who 88 and uses a walker did not have photo ID though the room was prepaid. This happened during a downpour. I then had to find and pay a second hotel for a room. Will NEVER, EVER, EVER STAY HERE FOR ANY REASON!!!!!
Business response:
Thanks for the review. It is never our intention to disappoint you and is sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, Hotel Management
The hotel misrepresented fees at check-in and then locked me out of my room the second night until I signed for more fees. I checked out early and get another hotel to avoid being socked with even more fees.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry for the confusion you had with the reservation and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you again. Sincerely, Hotel Management
WOULD NOT RECOMMEND The hotel was not what I expected. I doubt I will ever stay at an Extended Stay America property EVER AGAIN. These properties seemed to be geared to low cost, long term quests who have pets. I would not recommend it for a short stay with a family. This hotel is in need of a serious refresh as there is a lot of deferred maintenance. The corridors are dingy with bad florescent lighting and smelt terrible. Our room it smelt BAD, I had to get an air fresher spray from the front desk. Beds were small and uncom... read more
Business response:
Steven, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Noisy, dirty, rude staff, DIY long term stay This property was poorly maintained the staff is awful, and accommodations are sub-par. - Thin walls mean you can hear every other guest - Thin sheets, uncomfortable bedding - We had a huge cart of luggage and no offer from front desk staff to even hold doors open. Not even an automatic door button - Being handicapped accessible doesn't appear to be a priority. - Front desk staff shouted out our room number to us in front of other guests (didn't need to broadcast what room my fam... read more
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
The staffs were nice, friendly and helpful. But all was ruined by bed bug. One of my friend got multiple bed bug bites.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Worst hotel I've stayed at in a long time My biggest issue was the hotel staff. The woman at the front desk was nowhere to be found. I could soon hear her voice somewhere out of my view. She was on the phone and I could hear her swearing. I find that extremely unprofessional. I had to wait for her to finish her personal call, which took more than a couple of minutes. The fire alarm went off in the middle of the night. I completely understand that people may accidentally burn food. My problem with it was that an employee came... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks for your candid feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us tha... read more
Over priced!!! The hotel is nice. But they charged $30 a night for my little dog! So total cost a night was like $106. That is ridiculous!! $30 a night?! My goodness!
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations with regard to the charges and regret any inconvenience it caused. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Cannot recommend unless your spouse kicked you out Maybe I didn't know the kind of hotel I was booking. I thought I was staying at a place geared toward convention/business travelers that would be staying for several days. As it turned out, this is geared more toward (and I'm glad this exists for folks who need it) people who, as my partner put it, "have been kicked out by their spouse or lost their apartment, and need a place to stay for a month or so. " We were travelling with a pet for Thanksgiving to see family. So I'm... read more
Business response:
Teresa, thank you for staying at our hotel. We are disheartened to read you were unhappy with our hotel policy and that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. ... read more
Switched rooms to more problems The room that they gave us had a fire alarm that the battery had died, so every minute it would beep. I called the front office and a guy came down to check it. He said that he had no batteries and that he would move us to another room. The second room had the fire alarm hanging down from the ceiling (evidently a customer fixed the beeping himself). The room was hot and humid. The reason was the hot water in the bathtub was coming out more than just a drip. You couldn't turn it off. So we kept... read more
Business response:
Linda, we apologize for the maintenance issues you experienced in both your rooms. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your concern with them to be sure the issues are resolved. Thanks for your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.