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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I've stayed at in a long time My biggest issue was the hotel staff. The woman at the front desk was nowhere to be found. I could soon hear her voice somewhere out of my view. She was on the phone and I could hear her swearing. I find that extremely unprofessional. I had to wait for her to finish her personal call, which took more than a couple of minutes. The fire alarm went off in the middle of the night. I completely understand that people may accidentally burn food. My problem with it was that an employee came... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks for your candid feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us tha... read more
Over priced!!! The hotel is nice. But they charged $30 a night for my little dog! So total cost a night was like $106. That is ridiculous!! $30 a night?! My goodness!
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations with regard to the charges and regret any inconvenience it caused. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Cannot recommend unless your spouse kicked you out Maybe I didn't know the kind of hotel I was booking. I thought I was staying at a place geared toward convention/business travelers that would be staying for several days. As it turned out, this is geared more toward (and I'm glad this exists for folks who need it) people who, as my partner put it, "have been kicked out by their spouse or lost their apartment, and need a place to stay for a month or so. " We were travelling with a pet for Thanksgiving to see family. So I'm... read more
Business response:
Teresa, thank you for staying at our hotel. We are disheartened to read you were unhappy with our hotel policy and that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. ... read more
Switched rooms to more problems The room that they gave us had a fire alarm that the battery had died, so every minute it would beep. I called the front office and a guy came down to check it. He said that he had no batteries and that he would move us to another room. The second room had the fire alarm hanging down from the ceiling (evidently a customer fixed the beeping himself). The room was hot and humid. The reason was the hot water in the bathtub was coming out more than just a drip. You couldn't turn it off. So we kept... read more
Business response:
Linda, we apologize for the maintenance issues you experienced in both your rooms. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your concern with them to be sure the issues are resolved. Thanks for your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Horrible staff Staff is very rude and disrespectful. At check in they weren't profesional and they also told me I could check out late as long as I called them in the am and they didn't kept there word.
Business response:
I apologize for the disappointing stay you had with us. Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
INTERNET IS VERY SLOW. EVEN YOU PAY THE SPEED. THIS IS TOO BAD FOR BUSINESS STAY IN THE HOTEL. THE STAFF SERVICE BAD. THEY DON'T WANT TO DO ANYTHING FOR GUEST.
Business response:
Jeff, please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, General Manager
Horrible The girl on the night shift was the rudest, unhelpful and made the whole entire experience hell. I saw that she had the police over almost every night just to harrass the guests that were staying at the hotel. I will never in my life stay at the hotel as long as I live.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Never even checked in, the staff was awful. Thursday didbnot happen as front desk gal was horrible to me, I never checked in. While waiting to heck in, I overheard several other guests irate over the lack of clean dishes and towels. I don't know if that was accurate, but overall everybody seemed inconvenienced and upset.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreci... read more
Room was dirty, floor was sticky. Air conditioner smelled like mold
Business response:
Ruben, I apologize that we failed to provide you an exceptional visit. Please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.