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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible staff Staff is very rude and disrespectful. At check in they weren't profesional and they also told me I could check out late as long as I called them in the am and they didn't kept there word.
Business response:
I apologize for the disappointing stay you had with us. Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
INTERNET IS VERY SLOW. EVEN YOU PAY THE SPEED. THIS IS TOO BAD FOR BUSINESS STAY IN THE HOTEL. THE STAFF SERVICE BAD. THEY DON'T WANT TO DO ANYTHING FOR GUEST.
Business response:
Jeff, please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, General Manager
Horrible The girl on the night shift was the rudest, unhelpful and made the whole entire experience hell. I saw that she had the police over almost every night just to harrass the guests that were staying at the hotel. I will never in my life stay at the hotel as long as I live.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Never even checked in, the staff was awful. Thursday didbnot happen as front desk gal was horrible to me, I never checked in. While waiting to heck in, I overheard several other guests irate over the lack of clean dishes and towels. I don't know if that was accurate, but overall everybody seemed inconvenienced and upset.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreci... read more
Room was dirty, floor was sticky. Air conditioner smelled like mold
Business response:
Ruben, I apologize that we failed to provide you an exceptional visit. Please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Old, not clean, no breakfast at all.... Everything was old an not in good condition. Ice machine was not working. Halleway was not clean, carpet was smelling, overall not clean.
Business response:
Martin, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Yuk!! Cleanliness was an issue the elevator had the same spills in it for over 24 hours. It is always a bit uncomfortable to return to the hotel in the evening to two police speaking with a fellow guest of the hotel right at the front entrance. The "free wifi" never did connect! No small wonder it's free! We will absolutely never stay at this location again even though it is near family.
Business response:
Thank you for your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect an... read more
I will not stay here again! Horrible experience. The cleanliness of the lobby was ok. The elevator was dirty and needed some work on panels that had pieces broken off. So first impression was suspect. Second impression got worse as I was given a room that had not been cleaned from the previous occupant. This room was filthy. I realize the hotel cannot control how the occupant uses the room, but the room was filthy. I went down and requested a new room which they gave me. Third impression...I went to the new room and it was s... read more
Business response:
Thank you for staying with us and we appreciate your feedback. It is disappointing to know we did not provide you with a positive impression from check in to check out. We apologize for the issues you described as this is not typical of our dedicated team. Additionally, we have processes in place to ensure our teams are handling each room with care and detail so our guests will have a satisfying stay. Regarding your statement of a refund, since this review was posted by Anonymous, we would need additional information to foll... read more
Business response:
Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry for any issues you experienced and the inconvenience caused. We never want a guest to leave unhappy. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.