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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old, not clean, no breakfast at all.... Everything was old an not in good condition. Ice machine was not working. Halleway was not clean, carpet was smelling, overall not clean.
Business response:
Martin, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Yuk!! Cleanliness was an issue the elevator had the same spills in it for over 24 hours. It is always a bit uncomfortable to return to the hotel in the evening to two police speaking with a fellow guest of the hotel right at the front entrance. The "free wifi" never did connect! No small wonder it's free! We will absolutely never stay at this location again even though it is near family.
Business response:
Thank you for your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect an... read more
I will not stay here again! Horrible experience. The cleanliness of the lobby was ok. The elevator was dirty and needed some work on panels that had pieces broken off. So first impression was suspect. Second impression got worse as I was given a room that had not been cleaned from the previous occupant. This room was filthy. I realize the hotel cannot control how the occupant uses the room, but the room was filthy. I went down and requested a new room which they gave me. Third impression...I went to the new room and it was s... read more
Business response:
Thank you for staying with us and we appreciate your feedback. It is disappointing to know we did not provide you with a positive impression from check in to check out. We apologize for the issues you described as this is not typical of our dedicated team. Additionally, we have processes in place to ensure our teams are handling each room with care and detail so our guests will have a satisfying stay. Regarding your statement of a refund, since this review was posted by Anonymous, we would need additional information to foll... read more
Business response:
Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry for any issues you experienced and the inconvenience caused. We never want a guest to leave unhappy. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Business response:
Michelle, thank you for the rating. We always strive to provide an exceptional experience to all our guests, and we apologize we miserably failed in your case. We will be reviewing our guidelines to provide a much better experience to every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Business response:
Regina, it's disheartening to see the rating of your stay at our hotel. Our top priority is to attain guest's satisfaction in every possible way, but we sincerely apologize this was not your experience. We truly regret the inconvenience caused, and please consider choosing us again in the future so we can serve you better. Sincerely, General Manager
Business response:
Amy, on behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
just 1 time First my son cancelled the reservations at 12:30 that day. Due to a viper at the front desk, I then made another still not giving up I had heard good things from my son as well as others. I reached out to Travocity® again knowing shift personal changes int he afternoon by 4pm for sure. The front desk gentleman on shift at 4:30 was awesome so friendly and welcoming. I was tired from driving and moving that day, solo I didn't notice the hair in the bathtub up the shower enclosure....urine on the base of the toilet ... read more
Business response:
Lori, thank you for taking the time to review your stay. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your visit. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Erwin,thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.