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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled like cigarettes, there was someone elses hair on the wall of the shower, 3/4 of our towels had stains on them, and our pillowcases looked slightly discolored yellow in spots.
Business response:
Dear Kendall, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
The cleaning products smells bad, I did not sleep much because of that.
Business response:
Dear Jeady, We appreciate your feedback and apologize for any inconvenience caused by the cleaning product odor during your stay. Our aim is to provide a comfortable environment for all our guests. If you decide to stay with us again in the future, please don't hesitate to let our staff know of any concerns, and we'll do our best to ensure a more pleasant experience. Thank you for choosing us for your accommodation needs.SincerelyHotel Management
This hotel was gross and very unsanitary. They moved me to another room that was better but water would come up in the sink from the room next door. Most guess are homeless and made this hotel thier permanent home. Sprinklers sprayed my trucks windshield and move the next night to no grass and it mamanged to do the same thing. Hard water spots are horrible. If I didn't have a grandbabies with me I would have left. Never will stay here again as I was leaving there were others wanting to sue them.
Business response:
Dear Christa, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Thank you for bringing this to our attention, as we are committed to enhancing the overall guest experience by addressing these concerns. Your feedback will aid us in making necessary improvements. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
It smelled funny, was dirty, shower sucked, A/C didn’t work the best, didn’t have good access to outlets, didn’t feel safe, it was sketchy.
Business response:
Dear Michele, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
The lady was not event there to check us in- she arrived had one shoe on and no teeth- then assigned me a room that had been used - dirty towels on ground- bed sleep in and not made- dirty all over - it was never cleaned- she was falling asleep waiting on me- drugs
Business response:
Dear Veronica, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
It was an alright place to stay other then the toilet in your room is on a uneven floor or something going on the toilet seat you can not keep it up you have to hold the dam thing up to piss that was not cool
Business response:
Dear James, Thank you for taking the time to provide us with your feedback. While we are pleased that you enjoyed most of your stay, we apologize for the issue you encountered in your room. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. The toilet seat issue is no excuse, and we assure you that we have been working on fixing everything to our guests' satisfaction. We hope you will consider staying with us again so we can pro... read more
Very bad rooms .
Business response:
Dear Oscar, Thank you for evaluating your recent stay with us and sharing details about your visit. We strive to provide an exceptional experience for each guest, and we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We will use your feedback to review and improve our services and facilities. We hope you will give us another chance to provide you with the outstanding stay you deserve.Sincerely,Hotel ... read more
The hotel is wonderful, I had a pre-paid reservation which they refused to honor so I left
Business response:
Dear Guest, Thank you for sharing your experience. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. On a positive note, we are delighted you found our hotel wonderful. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.