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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facilities are older but clean. Not a place for kids. Most of clientele are workers in the area for long projects and spend lots of time gathering outside to smoke and socialize.
Business response:
Marcia, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
dirty wasn’t worth the money i paid i could have stayed at comfort inn for a few dollars more and get a better place the comp. breakfast was stale only one way into hotel no coffee maker in room also the room was dirty left over earrings on floor didn’t look like it was vacuumed , smelled terrible i WILL NOT return back to that hotel EVER!! waste of money!!
Business response:
Mike, thank you for your candid evaluation. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Strong ethnic food smells Rude night manager, no dishes or silverware in the room
Business response:
Thank you for being our guest. Please accept our apologies for the service and odor issues you experienced during your stay with us. We truly understand your frustration and regret the inconvenience you had while here. Your comments have been discussed with our front desk and housekeeping team to make this should not happen again. Kindly know to ensure the cleanliness of kitchenware upon check-in it is kept at the front desk and it is always available upon request. Thank you for your constructive comments as we strive daily ... read more
I booked a reservation through Expedia and even called the hotel and they said i had a reservation but when we got there the man was rude and said they didnt have any rooms and i said "we had a reservation" and he said they didnt have any rooms. He said Expedia doesnt communicate with the hotels and will book rooms even if there arent rooms so we were left with no room even though i paid for one and had to deal with all this less then an hour after watching my sister die
Business response:
Jason, thank you for posting your concerns online. We are very sorry to read about the inconvenience you had upon arrival and that we were unable to accommodate you this time. We apologize for any frustrations or inconvenience you experienced. We appreciate you bringing this to our attention, and we assure you that we will review this matter. Your patience is highly valued, and we hope to regain your confidence in us. Sincerely, Hotel Management
Do not stay here Dont stay here it states check in 3pm to 5am tried checking in at 430am wouldnt let me so I lost out on that then they would only take a cash deposit of $100 that they did not refund because my cousin came and visited DO NOT STAY here I also had to call five times before I could speak with a manager which was no help
Business response:
Thank you for evaluating your recent stay with us. We are sorry for the issues you had at check-in and apologize for the inconvenience you encountered. We take comments like yours seriously. As your review is anonymous, we would appreciate additional information to see what transpired so we may properly follow up. At your earliest convenience, please contact us directly at the hotel. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.