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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I desperate need of basic maintenance and general cleaning. The outside of the tub was even dirty....how does that go unnoticed?
Business response:
Dear Steve, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely, H... read more
property was dirty unsafe drug addicts, property not maintained. I did not stay and will never stay their staff was rude manager Crystel was very rude and unprofessional
Business response:
Dear Deelene, Thank you for dedicating the time to share your feedback. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Also, we do not allow any illegal activities inside or outside our premises; therefore, it's concerning us to learn about your experience. Rest assured that we will tho... read more
Just seemed like the property had not really been taken care of that much. The lobby hall ways and toon had a funny smell.
Business response:
Dear Brian, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Non smoking room but it’s clear the room has been smoked in. The carpet was old and stained. I didn’t feel super safe, but it was just one night so we made do. Pillows were terrible-felt like a bag of biscuits. The breakfast is a joke-granola bars and coffee. Front desk attendant was very nice and friendly, but overall not a great experience.
Business response:
Dear Allison, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Please be assured we are looking into the matter. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Sincerely,Hotel Management
Pn addition they didn't have my reservations so I had to pay walk-in.
Business response:
Dear Salah, We apologize for the inconvenience you experienced with your reservation. Our goal is to ensure a smooth and seamless check-in process for all our guests, and we regret that your reservation was not found upon your arrival. We understand the frustration and inconvenience this may have caused. Our team will investigate the matter further to identify any issues with the reservation system to prevent similar situations from occurring in the future. We appreciate your understanding and cooperation. Please reach out t... read more
If you want a bare bones, extended stay place to stay this place is fine.
Business response:
Dear Heather, Thank you for choosing us. We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. If we had the opportunity to change your experience while you were still here, we would have loved doing it. We have discussed the issues with our team to take action. Please allow us another chance to change your experience with us on your next visit. Sincerely,Hotel Management
Outside, entry, lobby and halways were dirty and smelled terribly. Would never stay again.
Business response:
Dear Christopher, Thank you for sharing your experience. Please accept our sincerest apologies for not meeting your expectations with the cleanliness of the hotel. Providing a spotless accommodation is our top priority. We will address this with our housekeeping staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.