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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t let the pictures fool you This hotel is old, worn, and didn’t come close to looking like the pictures posted online. The elevator and hallways all smelled HORRIBLE, and had tired looking stained carpeting. The only reason I decided to stay is because it was late at night when I arrived, and my room appeared clean and odor free. Old scratched furniture, and chipped paint on walls in the room. This hotel definitely needs a deep clean and a face lift!
Business response:
Dear Guest, Thank you for your feedback. We apologize for the disappointment you experienced during your stay. Providing a pleasant and comfortable environment is important to us, and we regret if we fell short of your expectations. We appreciate your feedback regarding the cleanliness and condition of our facilities, and we are taking immediate steps to address these issues. Your comments will help us improve, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Ma... read more
They did not have coffee breakfast for us dute to out of coffee. Only hot water was available at that time... rooms and elevator were old ... but the locstion was good, it was close to restaurants and freeway. So very convenient.
Business response:
Dear Khoa, Thank you for sharing your experience. We apologize for the inconvenience regarding the breakfast option; this does not meet our usual standards. Your comments about the condition of the rooms and elevator are noted, and we will work on improvements. We appreciate your understanding and are pleased to hear that the location was convenient for you. Your feedback is invaluable, and we hope to have the opportunity to provide an improved experience on your next visit.Sincerely,Hotel Management
The place was disgusting
Business response:
Dear Leituono Falaniko, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Disgusting.
Business response:
Dear Calli, Thank you for choosing us. We are very disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing your feedback and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
It was supposed to be non smoke but definitely wasn’t. Also, there were stains in the sink, tub and on the bed.
Business response:
Dear Ambree, Thank you for your recent stay at our hotel. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Also, we apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consi... read more
Two other rooms had dogs and they barked at random times throughout the night. Carpets in the hallway need serious attention!
Business response:
Dear John, Thank you for sharing your concerns. We apologize for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, and we genuinely regret how this inconvenienced your trip. Also, thank you for letting us know about the carpets in the hallway, and we will ensure that the matter is addressed promptly. Your input is valuable to us as we strive to maintain a high standard of cleanliness a... read more
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.