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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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The area was run down inside and in serious need of renovations. People loitering outside, made us very uncomfortable. Our room was not cleaned and dry dog poop in a corner in the room. The bathroom sink had dried oatmeal from previous occupant. We told the front desk but there were no more pet friendly rooms available and it was late at night. The only consolation were clean sheets. Morning staff were friendly and courteous but not surprised to hear that our room wasn’t clean. The whole place had a very strange and uncomfor... read more
Business response:
Dear Rawya, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We appreciate your kind words about our morning staff. Please consider giving us another chance in the future. We hope you will consider giving us another opportunity to host you in the f... read more
It was ok not the best
Business response:
Dear Emma, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Worst stay of our life. Didn’t get the rooms we booked. Dirty with water and Gatorade bottles everywhere
Business response:
Dear Layce, Thank you for choosing us and sharing your feedback. We are sorry for your disappointment with not providing the booked room and the cleanliness issue you had during your stay. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincer... read more
Methheads everywhere
Business response:
Dear Bryon, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
The staff were friendly however the room was lacking, the trash didn’t have bags and when moving the chair there was food under it from a previous person.
Business response:
Dear Chelsea, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allo... read more
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.