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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing The overall quality of this hotel was very disappointing. It was just very outdated and grimy. The rooms and hallways smelt of cigarette smoke but there were automatic air fresheners in the halls which tried to mask the smell with vanilla which honestly just made the smell worse. The bed was very hard and uncomfortable as were the pillows. There was also another guest staying on our floor with her dog which was barking all night long making it nearly impossible to sleep. And the on the go breakfast consisted of... read more
Business response:
Dear Lindsay, We appreciate your feedback on your recent stay. While the experience might not have met your expectations, it's valuable for us to understand your perspective. We apologize for the inconvenience you encountered and will use your comments to continually improve our guest experience. Your input on the room conditions, amenities, and noise concerns is essential to us. We hope to have the opportunity to host you again in the future, providing a more comfortable and enjoyable stay.Sincerely,Hotel Management
Bad Experience - Poor Servie This was a terrible experience. The guests that I had booked were treated terrible as well as I over the phone. We will not be recommend you to others or be using you again!
Business response:
Dear Dora, We are sorry for the disappointing experience you had with our associates. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we will review this incident with our team to determine what went wrong and take appropriate action where necessary. Thank you for bringing this to our attention, and we hope you will accept our apologies.Sincerely,Hotel Management
Bad management Double charged for a two night stay over three charges (1 the day after checkout) Manager was rude and I was told to take it up with my bank.
Business response:
Dear Trevor, Thank you for reviewing your time with us. We're sorry things didn't go well and apologize for any oversights. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. Your feedback helps us identify ways to improve our service; we are grateful. Our front desk team is always there to help you. We appreciate your business and look forward to seeing you for a better experience. Have a great day! Sincerely,Hotel Management
Dirty and smell smoke
Business response:
Dear Marisela, Thank you for being our guest. We apologize for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is av... read more
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.