Extended Stay America - Salt Lake City - West Valley Center

Business response:

Amber, thank you for your review. We are sorry you did not experience the best from some of our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, so we will take corrective measures to ensure this is not repeated. We hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Mike, thank you for staying with us. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping associates to see where we went wrong and make sure they were more diligent. On a positive note, it was good to read you were pleased with Amber. We regret the inconvenience caused, and we hope you will give us another opportunity to regain your tr... read more

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to leave comments about your visit with us. We are sorry our housekeeping services were not up to par. We have steps in place to inspect every room prior to a guest's arrival, and we apologize if something was overlooked. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Sincerely, Hotel Management 

Business response:

April, thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for, and that we are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management