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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh!! It sucked!!! The 2 ladies and the other guy ( NOT NIC ) were rude AF, got me standing there waiting while they carried on in conversation, the lobby was dirty, as well as getting on the elevator and getting off on the floor my room was on, like no one knew how to pick up a broom, the room smelled funny, beds were so uncomfortable, we left restless...... the only good thing about my stay was the excellent customer service Nic provided us. I will not be coming back to this location.
Business response:
Thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience ... read more
Disappointed No hangers, hard hard beds, no coffee in room, kitchen with no way to use it, advertised continental breakfast.... coffee and a muffin?? For the amount of competition in this area you’d think you’d try a bit harder to have higher quality service, amenities and rooms.
Business response:
Jeanette, thank you for taking the time to review your stay. We are sorry for not meeting your expectations and for the inconvenience you had due to our dishware policy. Please know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Also, our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will return so we can make it up... read more
Checking into this hotel, I was given access to an occupied room. Luckily the room at the time had no occupant. This is one of the most serious security concerns ive ever seen at a hotel. The front desk person was barely apologetic, said Ill see if there is another clean room and made me a key. The following day my key stopped working, I went downstairs and the women at the front desk said the gentleman the night before had set the key to expire in 1 day. Which was perfect for my 5 day stay! Never again
Business response:
Thank you for the feedback. We are sorry for the front desk service issue you encountered and regret your stay was not a pleasant one. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
1) “Free breakfast” consisted of office table with a sad kettle of coffee that was cold and almost empty, and stale/old cereal with water. That was the entirety of their breakfast. 2) I chose this hotel so I could bring my dog with me. Turns out there is a $30 pet check in fee that was not clear when I made the reservation. For the price I paid, this room was not worth it.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We also apologize for any miscommunications that may have occurred regarding our pet policy. We are very happy for our guests to bring along their 'best friend', and our policy requires a $25 + tax per day, per pet, nonrefundabl... read more
Business response:
Ashley, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Ashley, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I am not generally one to complain, but I have truly never had this problem in any hotel. Our sheets had not been changed from the previous guest. I had to obtain clean bedding from the front desk and make it myself. There was no offer of any reimbursement or assistance, only that they would find out who the housekeeper was that day. I was amazed. In addition, the halls and stairways obviously needed vacuuming and sweeping. I realize this is a long stay hotel but there is no reason for unclean facilities. Hopefully, they can... read more
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please visit us again so we can restore your faith in our hotel and pro... read more
I didn’t like that the room looked completely different from what it did online. Very disappointing.
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The worst hotel ever The room was a mess. They gave me a new room and didn’t clean it while I was there. Found beer bottles in the back of the couch.
Business response:
Marco, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.