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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER AGAIN!!! This hotel is DIRTY. Garbage left out in the stairwell for the entire week. General cleanliness was unsay. Most extended stays have dishes/silverware/glasses in the room - not this one. By request only. NEVER will stay at an Extended Stay again.
Business response:
Thank you for taking the time to review your stay. We apologize if the property cleanliness was not up to par and prevented you from leaving our hotel with a more favorable impression. We will work harder so as not to disappoint you in the future. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your comments and hope to have another opp... read more
Wii take a pass Staff was great. The hotel needs major updating and cleaning. If you want a glass or cup for your room you have to request it
Business response:
Patricia, thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your comments and hope you will choose us the next time you are i... read more
When i got to the hotel there were about 10 people in the parking lot smokokg blunts and blasting music. The first room they got me hadnt been cleaned and the only other room was a single king bed. I kept asking for a roll away bed since we had 2 people but they never brought one.
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your room. This is not the level of service we generally provide, and it certainly does not meet our standards. We have discussed your feedback with the appropriate individuals, and we're working with them to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Nothing as advertised.. had to be moved to another room since the first room smelled like smoke since I asked for a non smoking room?! hotel environment was awkward & not as clean.. no housekeeping done to my room if your not there 3 days or more!! Wouldn’t recommend to friends or family.
Business response:
Rosie, please accept our sincerest apologies for the cleanliness issue you encountered in your room and regret you were unaware of the housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Your feedback has been shared with the housekeeping team to be more diligent with their efforts so that no future guests encounter a similar ... read more
Disgusting! Probably the worst hotel I have ever stayed in. We got there at 3pm which is normal check in time. We were told that our room would be ready in 30 minutes. We came back in an hour and went to our room. It hadn't been touched. It was extremely dirty. We then had to haul all of our stuff back to the car and head to a concert at 6pm. The hotel is very run down and even the lobby is filthy. They do not have enough staff. The young guy checking us in was very pleasant but gave us very, very false expectations on check... read more
Business response:
Rebecca, thank you for choosing our hotel while you were here for a concert. Although our location was ideal for you, we apologize for the inconvenience you had at the time of check-in and the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.