This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entrance dld not accommodate unpacking vehicle while checking in.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We appreciate your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
We had to check out early to go home and care for my father and the hotel refused to refund our money. The room was never cleaned, we had to ask for clean towels and when we received them there was black hairs on them, there were stains on the carpet, the shower did not look clean and there was a divot where you stand under the water, in the kitchen area the stovetop was filthy, the staff was more worried about the guy who came in for concert tickets then helping customers and there were dogs barking almost every night.
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your suite and the service issues you faced. We also apologize about the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with an enjoyable experience. Sincerely, Hotel Management
The room was dirty: blood or wine stains on the floor, food pieces in the sink, and food crumbs, other trash and a random shoe under the beds. The sinks and bathtubs were maybe wiped down in between and the room smelled terrible. Not to mention they turn the fridge off in between guests but don’t tell them. I would not return here. The staff was unapologetic about the facility and wouldn’t move rooms but I doubt it would have mattered. The breakfast was not breakfast but a station to grab granola bars or pre-packaged muffins... read more
Business response:
Jessica, thank you for being our guest. We sincerely apologize for the issues you had in your room, which made a significant impact on your stay. We also apologize as our front desk team did not seem to be up to the task of delivering excellent service. Your feedback helps indicate areas for improvement, so they are discussed with the heads of the appropriate departments for improvement in our service levels. Your concerns for the breakfast will be shared with our Brand Leaders to assist them when determining new offerings f... read more
This place was very dirty and the front desk was not helpful at all we had to dump our own trash, ask for clean towels, the clean towels had black hairs on them the tub was black and looked as thou it had not bee cleaned and we had to ask for more toilet paper.
Business response:
Ally, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
This is a very odd hotel! They don’t have any cups in the rooms or a coffee pot, an ice machine anywhere, the “breakfast” was oatmeal and the staff was very unprofessional!!
Business response:
Mary, thank you for letting us know about your stay. We are sorry for the service issues you encountered. Your feedback is important to us, and we will use it to improve our services going forward. Please know, kitchenware and coffee maker for your suite are kept and available at the front desk upon request. We value your suggestions regarding our breakfast offerings and will share it with the team for future additions. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
False Advertising - dont recommend Hotels.com advertised that this was a non-smoking facility, with a fully furnished kitchen, pets allowed, and a continental breakfast. In reality, there were no less than two rooms that reeked of marijuana and made the entire hallway smell like weed (and when we complained, the hotel’s solution was to febreeze the hallway). You have to pay extra for any kitchen appliances or supplies. Pets are allowed, but you must pay a $25 fee per pet, per night - which is not factored into the nightly co... read more
dirty rooms, unexpected entrances! we Got a 2 queen bed room. When we walked in the room was a mess, the beds were made and the toilets were clean but there was trash everywhere! We went back down and told them, and it took about 30 minutes for them to check us into two different king bedrooms. Then, at about 12:00 midnight, someone walked into our ROOM without knocking. It was the maintenance gal, but it’s just not professional without a knock! It was not what we were expecting from this hotel.
Business response:
We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Room I booked and payed for before I arrived was overbooked by management and not available, several other customers experienced the same thing. Check in was very long, as they were dealing with problems with other customers. Room was not properly cleaned, also other customers complained of getting dirty rooms while I was in line waiting. Staff seemed unable to deal properly with what was going on. I will never stay there again and do not recommend any stay there. Considered sleeping in my car that night.
Business response:
Thank you for sharing your review. It was disappointing to know about the unimpressive stay you had due to not only the reservation issue but also issues with housekeeping and service. Please accept our apologies for these difficulties and our assurance as we work on the feedback provided by you to enhance the service levels of our teams ensuring such problems don't arise again. We hope you give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.