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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn’t ready when we arrived and such dirty toilet and bathroom!
Business response:
Thank you for your review. We apologize for the inconvenienceyou had at the time of check-in and for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with the concerned team, and we're taking immediate actions to be more diligent with our efforts moving forward. Wehope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
When we arrived at the hotel, they would not check us in unless every adult had and ID with them. we was told it was a non SMOKING hotel but as soon as you walked in the hallways the smell of smoke was horrible!!! When we finally got into the room, it was filthy dirty, pistachio shells all over the floor, microwave splattered with food, the faucet dripping and sink dirty, toilet splattered with urine, tub had hairs all over it,old wrappers on the floor by the beds, hair ties on the TV stand, Sheets stained with blood or who ... read more
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience it caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
No privacy at all what a joke Management is extremely rude and they do not respect privacy at all
Business response:
First of all, please accept our sincerest apologies for the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
The bathroom was not cleaned, soap still in the shower
Business response:
Thanks for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are directed to our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Disappointed. Booked a queen size bed, got a full and he staff insisted it was a queen. They may want to the-evaluate the size of beds in rooms. Toilet was dirty, and when asked if it be cleaned after 3 times gave up on asking and did it my self. When a hotel says “continental breakfast available.” I expect more then drip coffee, smooshed granola bars, packaged oatmeal and mini muffins. Very disappointed. Wish I wouldn’t have paid in advance or would have gone somewhere else’s.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Receptionist seemed to be very bothered when checking us in, asking every single adult for there i.d’s. I found it very strange and unnecessary.
Business response:
Laura, thank you for being our guest. We are sorry for the inconvenience you had with our hotel policy. We take the safety and security of all of our guests very seriously and for this purpose, every guest's identity is mandatory to submit at the front desk. Thanks again, and we hope to have an opportunity to hosting you back in future. Sincerely, Hotel Management
They don’t make your bed or clean the restroom. You have to ask for towels for your room. None in there. We paid over enough dollars per night and I would think this would be included without your having to ask for towels, etc. they have coffee pots and coffee but you have to go down and get it from front desk. Not in rooms. No ice machines. You have to make your own. You would think they would have ice trays filled in the refrigerator
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not satisfied at all. I was extremely disappointed in this place. Breakfast was not good and they had no pool.
Business response:
Jon, we apologize that our facilities were not to your expectations and regret the inconvenience it caused. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.