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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had not been cleaned prior to our arrival. I first noticed sticky food all over the inside of the fridge. I thought, no problem, probably just got missed. That happens sometimes. We dropped off bags and left to meet family in town. We arrived back late at night and that's when I noticed there was hair all over the bathroom counter. I wiped it down and because it was late didn't want to make a big deal out of it. The following morning, however, my daughter showed me the pillow she'd slept with had a man's hair (same ... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your ... read more
I ask for a room with a roll in shower and book it that way, upon check in I found out they gave my request room to someone else!
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Check in was slow and first room we were assigned wasn’t ready for us and the next one was only a full size bed not the queen we had made reservations for. Room wasn’t very clean. Will not go there again.
Business response:
Tom, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Dirty and bathroom door handle fell off on by foot and left a nice bruise.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously, and we apologize for the inconvenience. Our staff strives to provide a stress-free and comfortable stay, and please rest assured we will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Nothing. Staff was very rude. Place was not clean at all
Business response:
Thank you for being our guest. We apologize for the cleanliness issue and the rude behavior by our staff members. Your feedback is discussed with the concerned teams in an effort to improve our service levels and future guest's experiences going forward. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Staff was wonderful. However, the hallway and room smelled awful. I was expecting more updated rooms for the price. I could feel the springs in the mattress. Decided it wasn’t worth staying the night and checked out in the middle of the night. On a positive note, it was a very convenient location and everything was cleaned up nicely.
Business response:
Ang, thank you for reviewing our hotel. Although we’re glad to know you were pleased with the service provided by our staff, we apologize for the odor you experienced while you were here and for not meeting some of your expectations. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working with them to redouble efforts in order to remove the smell from our property. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
The bed sucked. Not comfortable at all. A/C didnt cool room like I think it should have. Noise is horrid
Business response:
Maria, thanks for being our guest. We sincerely apologize for not meeting your expectations for a comfortable and restful stay. The HVAC unit of your room is being inspected and rectified by our maintenance team. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
The room was smelling. The stain on mattress showing through the bed sheet. The carpet was old and smelling and the chair was not clean, and a comb was left on the side of the. Cushion by previous guest. We will never use extended stay America again
Business response:
Please accept our apologies for the experience you shared in your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.