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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of someone deep frying fish was so overwhelming i was sick to my stomach . Was aweful. No ice machines either. Beds are tiny. No garbage can in room and no batteries in tv remote
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay. We have discussed your feedback with the housekeeping team members to ensure we deliver a much better stay to our future guests. We received many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore, we do not have ice machines on our property. We hope you will consider giving us a second chance in the future so we c... read more
Cockroach motel My husband and I stayed here, they took a $100.00 deposit from us that we were told would be returned to us the next morning. Well when morning came, as me and my husband were packing up we found cockroaches all over in the bathroom. We were mortafied, but being the nice people we are we went quietly to the front desk and told them about their little problem. They kicked us to the curb and kept our hundred bucks. This place is aweful, gross, and disgusting. The staff is rude and disrespectful, I recommend NO ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Súper mugroso Los cuartos están muy sucios el bańo el piso los espejos la cocina un asco sinceramente todo del hotel muy sucio no lo recomiendo para nada
Business response:
It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Front desk was rude we turn around and left and I’ll not recommend anyone in this dirty motel
Business response:
Francisco, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Obnoxious hotel reception staff sleeping whne we came in..hotel smells awful, smoke adn drugs smell awful certainly not a family hotel, horrible Horrible Horrible Seeking refund for two nights
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We would appreciate if you would contact our General Manager directly to provide more information about this matter so that we may take the necessary steps to ensure these issues do not occur in the future. Hotel Management
The Rundown & dirty Extended stay I never think about rating a Hotel but after i found Garbage under the bed stained towels, stinky shower curtain..... I could go on but I will never stay there again!
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Looks ok till you walk in... Looked ok from outside. Once in lobby could smell and see my misfortune. I know this is priced very low and I didn't expect much. Smell of onions, garlic and meat cooking in the individual rooms is too much for my enjoyment. Room was clean and tidy. The gang of men outside the rear doors smoking was unnerving. Continental breakfast was disappointing. Asked for extra pillow and there were none.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for the odor issue you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. I am also disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I encourage you to try us again in the near future, as I am confident you will enjoy a better ... read more
Not pleasant. When we arrived the first day of our two day stay at this hotel we found pizza sauce on the comforter. It wasn't just a stain but an actual glob of pizza sauce a through it, and to top it off the sheets had black hair in them and my hair pink so no way was it mine. We had to take the bedding downstairs and bring it upstairs our selves and make the bed. With the employee working saying sorry I'll call when I get time for you to grab them. No housekeeping unless you stay 7 days, dirty facility, the hotel smelt li... read more
Business response:
Zach, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with t... read more
Cleanliness is their biggest issue The hotel was conveniently located, although a little hard to find initially. After check in, we went to our room, where we quickly went down to ask to be moved. The room had not been cleaned well, if at all, and when we went to use the bathroom, it appeared that the toilet had backed up. They very graciously moved us to a different room. The new room was MUCH cleaner, but still below what was expected. The kitchen area was much cleaner, the toilet was cleaner, but there were hairs in the b... read more
Business response:
Thank you for your feedback. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We are working with our teams to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.