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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
customer service at the front desk was horrible. they need to be let go.
Business response:
Corey, we apologize for the poor service you received at the registration desk, which left you with a bad impression of our hotel. We clearly missed the mark and want you to know this is not our customary way of greeting a guest. We value your feedback and will use it as a training tool to improve our service delivery moving forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Bad room smelled nasty, bed sheets and pillows were dirty, floor was stained, I was only satisfied with the location of this hotel.
Business response:
Jose, thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Cheap The hotel room was disgusting! There was food and stains on the carpet, dirty stains on the sheets, the kitchenette had nothing in it, the bathroom didn't have any supplies, and the shower was gross. Breakfast was only coffee and prepackaged muffins.
Business response:
We regret that your room and our facilities did not meet your expectations. Your concerns about the cleanliness will be shared with the housekeeping team to ensure all procedures are being followed. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities with them and these items along with the kitchenware for your suite are available complimentary at the front desk. We apologize for the disappointing stay you had with us and hope to have a... read more
Worst hotel We get there room was way dirty ask to change room said they had no other room so we made them clean it again I felt like customer service was real bad won't stay there again
Business response:
We apologize for the service and cleanliness issues you encountered during your visit. We take the cleanliness of our rooms very seriously and what you experienced is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and steps are being taken to ensure this does not happen again. We hope you will give us another opportunity to provide you with a better stay. Sincerely, General Manager
It was great for logistical reasons but the room itself was not great! Some of the other guests were beyond questionable, if my children were with me I would've been more worried! Taking a shower wasn't easy when the shower handle fell off and I had to try and put it back together. I know they aren't responsible for the people staying there but I have been to other hotels (motels) where if you or your guest has a felony you won't be able to stay there! As awful as it sounds, it makes a difference in the secure feeling for th... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our sincere apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines for future guests. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
The room was dirty When I walked into my room my shoes stuck to the floor. Housekeeping was just a few doors down so I ask them to come and take care of it. About 30 minutes later someone stepped into the room with a spray bottle and a well used swiffer and rubbed over it again. And told me if it was still sticky say something and she would bring some water or something. Like I was being dumb or something. It was still sticky. The carpet was so dirty that I walked across it once in bare feet and got into the shower and black... read more
Business response:
Anita, thank you for your feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. ... read more
Terrible management We prepaid for two nights. When we arrived, we were told no room was available for us! We ask the counter person to speak to a manager. He said the manager was not available.We asked for a proof that no room was available to us so we can get our money back. Person at desk said he did not have anything for us. He kept saying there was nothing he could do. He did not take ownership of situation. Afterwards, two more families came in after us with reservations. They were told no rooms available. Can you imag... read more
Business response:
We are terribly sorry about the issues you experienced with your reservation and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Staff to involed in guest personal buiness One i never want to relive again the room especialy under the bed was absoulelty gross
Business response:
We sincerely apologize for the cleanliness and service issues you experienced during your visit. It is never our intention to lose focus on providing excellent hospitality, and I have shared your concerns with my team to ensure we are more consistent in our service delivery. We appreciate your feedback and hope to have a second chance to provide you with the excellent service you should have received on this visit. Sincerely, General Manager
HORRIBLE ROOM This was by far the dirtiest hotel room we have ever stayed in. The dust on the ceiling fan was so thick, we didn't turn on the fan. The bathroom counter had grime literally running down the face. The pillow case actually had a stain that looked like blood. We will never stay at that location again. And noisy! Could hear people walking upstairs, made you think they were in your room. Exhaust fan was so loud, couldn't have a conversation while it was on.
Business response:
Thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been and for the inconvenience this caused you. We value your feedback and will use it to ensure we are more consistent in our service levels. Thanks again for being our guest, and we hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.