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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude and I found a syringe in my room and they didn’t do nothing about it
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The lady in charge of the lobby was the only nice thing in this place. The room had roaches, the bathroom was filthy, the towels were filthy, the bed sheets were used by somebody before us and not washed. There was a spit on the lavatory, the bathtub was covered in dry soap scum and seemed not to have been scrubbed in months. There were roaches in the bathroom floor too. We usually carry isopropyl alcohol in a sprayer and ended up using most of it on the bed, counters, toilet seat, and places we needed to touch. This place u... read more
Business response:
Kurosawa, thank you for your review. We apologize for the cleanliness issues and the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
It smells like a cigarette in the room. No shampoo or conditioner provided just soaps. No coffee maker in room.
Business response:
Ging, thank you for being our guest. We apologize for the smoke odor you encountered in your room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We are also sorry for your disappointment with the in-suite amenities. Please know, since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items, along with coffee makers, are available a... read more
It is what it is -- an extended stay hotel with only 1 day of housekeeping for 1 week stay. Free breakfast consists of cellopahne wrapped muffins and energy bars. Furniture needs replacement . Room was clean but when you opened the cabinet under the kitchen sink, found roaches. My daughter scremed that night when she found roaches in the bathroom. I checked out when I found roaches in my bed when I was making up the bed next morning. Staff offerred to have an exterminator come over but I said - Adios!
Business response:
We want to thank you for your stay with your daughter and for taking the time to post your review. We sincerely apologize for the problems you encountered in your room. We are working with our housekeeping staff and taking the necessary steps to ensure impeccable attention to detail in all areas of our rooms. We have also contacted our pest control provider to address the roach problem as quickly as possible. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincere... read more
I was completely stunned at the absolute disgustingness of this hotel. Traveling for almost 20 years...and I’ve never seen a hotel that was this gross. Bathroom smelled horribly of urine, dirty walls (looked like soda exploded on them), stained filthy carpet, hair on the sink, trash on the stove tops, rust everywhere on the stove top and sinks, and most importantly, there was no smoke alarm. The absolute worst. If I could give it zero stars, I would.
Business response:
Jenna, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
there was dirt and crumbs on the floor. sink had food in it. hair on the bed sheets. pillows were yellowing. 1 towel in the bathroom. terrible experience.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Filthy, wifi didn't work, no in room coffee, no disposable cups
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the connectivity issues you faced. We have followed up with our engineering team to address and correct these concerns. The dishware and coffee maker for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We are sor... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.