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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is what it is -- an extended stay hotel with only 1 day of housekeeping for 1 week stay. Free breakfast consists of cellopahne wrapped muffins and energy bars. Furniture needs replacement . Room was clean but when you opened the cabinet under the kitchen sink, found roaches. My daughter scremed that night when she found roaches in the bathroom. I checked out when I found roaches in my bed when I was making up the bed next morning. Staff offerred to have an exterminator come over but I said - Adios!
Business response:
We want to thank you for your stay with your daughter and for taking the time to post your review. We sincerely apologize for the problems you encountered in your room. We are working with our housekeeping staff and taking the necessary steps to ensure impeccable attention to detail in all areas of our rooms. We have also contacted our pest control provider to address the roach problem as quickly as possible. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincere... read more
I was completely stunned at the absolute disgustingness of this hotel. Traveling for almost 20 years...and I’ve never seen a hotel that was this gross. Bathroom smelled horribly of urine, dirty walls (looked like soda exploded on them), stained filthy carpet, hair on the sink, trash on the stove tops, rust everywhere on the stove top and sinks, and most importantly, there was no smoke alarm. The absolute worst. If I could give it zero stars, I would.
Business response:
Jenna, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
there was dirt and crumbs on the floor. sink had food in it. hair on the bed sheets. pillows were yellowing. 1 towel in the bathroom. terrible experience.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Filthy, wifi didn't work, no in room coffee, no disposable cups
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the connectivity issues you faced. We have followed up with our engineering team to address and correct these concerns. The dishware and coffee maker for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We are sor... read more
Dirty Room ! They could not find my reservations to check-in took a very very very long time and it was late already… And then when I got to the room it was extremely dirty… And the remote did not work… killed 2 roaches
Business response:
Jason, thank you for sharing your evaluation with us. We sincerely apologize for the delay you experienced at check-in and regret the inconvenience it caused. Your feedback is discussed with our front desk team to be more diligent going ahead. We also want you to accept our apologies for the frustration you must have felt due to the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure the procedures are being followed to prevent such incidents. What you experienced is not accep... read more
I thought the price was fair.......until I was in the room for a couple of hours. The bedroom, kitchen, and bathroom all had roaches and other insects crawling around on the walls, floor, and furniture. There was not an ice machine on the entire property. After a couple of hours I went to the desk, turned in my key and told them I would not stay the night. The following day I called the office and my money was refunded.
Business response:
John, please accept our most sincere apologies for the cleanliness issue you experienced in your room. We assure you that we understand the frustration you must have felt due to the insects Our pest control provider has serviced our hotel, and we are working to ensure the procedures are being followed to prevent such incidents. As we have a full-size refrigerator for our guests’ convenience in every room, therefore, we do not have ice machines. Again, we apologize to you, and we hope you all will stay with us again so we can... read more
Terrible room, it had roaches, management wouldn’t change our room they just used bug spray with us inside the room. Microwave didn’t work. Never staying here again!
Business response:
Melissa, thank you for being our guest. We offer our most sincere apologies for the cleanliness issue in your room and that our front desk associates were not able to solve the inconvenience you had. It was also disappointing to read about the maintenance issue you mentioned. Your feedback has been shared with every department involved in our meeting, and we are working hard to take the necessary actions which ensure such incidents do not repeat in the future. Please give us a chance to regain your trust in the near future. ... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.