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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Room ! They could not find my reservations to check-in took a very very very long time and it was late already… And then when I got to the room it was extremely dirty… And the remote did not work… killed 2 roaches
Business response:
Jason, thank you for sharing your evaluation with us. We sincerely apologize for the delay you experienced at check-in and regret the inconvenience it caused. Your feedback is discussed with our front desk team to be more diligent going ahead. We also want you to accept our apologies for the frustration you must have felt due to the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure the procedures are being followed to prevent such incidents. What you experienced is not accep... read more
I thought the price was fair.......until I was in the room for a couple of hours. The bedroom, kitchen, and bathroom all had roaches and other insects crawling around on the walls, floor, and furniture. There was not an ice machine on the entire property. After a couple of hours I went to the desk, turned in my key and told them I would not stay the night. The following day I called the office and my money was refunded.
Business response:
John, please accept our most sincere apologies for the cleanliness issue you experienced in your room. We assure you that we understand the frustration you must have felt due to the insects Our pest control provider has serviced our hotel, and we are working to ensure the procedures are being followed to prevent such incidents. As we have a full-size refrigerator for our guests’ convenience in every room, therefore, we do not have ice machines. Again, we apologize to you, and we hope you all will stay with us again so we can... read more
Terrible room, it had roaches, management wouldn’t change our room they just used bug spray with us inside the room. Microwave didn’t work. Never staying here again!
Business response:
Melissa, thank you for being our guest. We offer our most sincere apologies for the cleanliness issue in your room and that our front desk associates were not able to solve the inconvenience you had. It was also disappointing to read about the maintenance issue you mentioned. Your feedback has been shared with every department involved in our meeting, and we are working hard to take the necessary actions which ensure such incidents do not repeat in the future. Please give us a chance to regain your trust in the near future. ... read more
Not my 1st choice Small, outdated, barely clean room. Explains the lower price. Would not ever book here again.
Business response:
Karen, thank you for your comments. We are sorry our hotel did not meet your expectations and regret your stay was not a pleasant one. We have shared your comments with our team so that we can improve our future guests’ stay. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, so please give us a chance in the future. Sincerely, Hotel Management
Couple roaches seen in restroom, shower curtain was way too short and resulted in water falling out and onto the tile, and the blanket was thin and small. Bed was very uncomfortable. Hardly got any sleep
Business response:
Anthony, thank you for being our guest. We are sorry for the disappointment you had with shower curtains and have shared your concerns will the appropriate team to see corrective measure are taken. We have informed our pest control provider regarding the roaches and are working to ensure procedures are being followed to prevent such problems in the future. We also apologize for the inconvenience you had due to the discomfort of the bed, which impacted your sleep. We appreciate your constructive feedback and hope we have a fu... read more
Don’t recommend this property. Will never stay at one of these properties again. Room was not clean when we checked in for a multi-day stay. General manager has a bad attitude when talking to them. They did get us a clean room, but no maid service unless you pay a fee. That part is not told upfront either. AARP needs to remove this site from recommendation. Don’t stay here!!!
There were roaches in the bathroom...multiple baby ones.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.