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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not my 1st choice Small, outdated, barely clean room. Explains the lower price. Would not ever book here again.
Business response:
Karen, thank you for your comments. We are sorry our hotel did not meet your expectations and regret your stay was not a pleasant one. We have shared your comments with our team so that we can improve our future guests’ stay. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, so please give us a chance in the future. Sincerely, Hotel Management
Couple roaches seen in restroom, shower curtain was way too short and resulted in water falling out and onto the tile, and the blanket was thin and small. Bed was very uncomfortable. Hardly got any sleep
Business response:
Anthony, thank you for being our guest. We are sorry for the disappointment you had with shower curtains and have shared your concerns will the appropriate team to see corrective measure are taken. We have informed our pest control provider regarding the roaches and are working to ensure procedures are being followed to prevent such problems in the future. We also apologize for the inconvenience you had due to the discomfort of the bed, which impacted your sleep. We appreciate your constructive feedback and hope we have a fu... read more
Don’t recommend this property. Will never stay at one of these properties again. Room was not clean when we checked in for a multi-day stay. General manager has a bad attitude when talking to them. They did get us a clean room, but no maid service unless you pay a fee. That part is not told upfront either. AARP needs to remove this site from recommendation. Don’t stay here!!!
There were roaches in the bathroom...multiple baby ones.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
It was old, broken towel rack in the bathroom, bugs crawling around the bathroom floor, and the carpet was filthy.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Computer was down when we checked in so they gave us a single bed instead ofc2 bed room. We had to switch rooms. Room we got had badly stained bed covers. Room was infested with roaches!! No shampoo. They woukd not print us a receiot when we checked out, said they didn't know how?? Do not stay here!!!
Business response:
Thank you for choosing to stay with us. We apologize for not being able to accommodate you in the room you booked and the trouble you had due to it. We have discussed your feedback with our team, and we're taking immediate prevent such incidents from occurring again. We have also shared your concerns with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Regarding your concern about the receipt we would like to mention that while making the re... read more
I did not like the hygiene of the rooms and sees cockroaches in the rooms and oloan terryble
The Property did not match the pictures on the internet of Expedia.
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.