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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
room smell There was a distinct smell that just would go away...not a good smell either. I think it had to do with it being a "smoking" hotel not necessarily a "no smoking" place. Even though the room was no smoking... people were smoking outside - even the the hotel staff was walking around smoking outside.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that you experienced a smoke odor at our hotel. I discussed your comments with the team, and we are working to review our cleanliness standards to ensure that we are better deodorizing our rooms moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you ag... read more
short stay Convenient, but will probably not stay again. Friendly staff.
Not a good stay Not good at all, !. The air conditioner was not working and it took an hour for them to figure out the problem. 2. the grout on the shower walls was black and filled with grime. a good indication that the shower was never inspected for cleanliness 3. there was a big stain spot on the carpet by the area where one leys his or her head. the spot was 2 feet by 1 foot big. I had to take a shower after the vacation was over once back at home. We are very disappointed.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the maintenance and cleanliness issues in your room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are reviewing our inspection standards to ensure that our rooms are clean and functioning properly before guests are checked in. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us ag... read more
Not quite what I was expecting Only needed to stay one night, the hotel for the most part was clean until you really looked around. The blankets on the bed were not clean, there was only one towel in the bathroom which was not clean and it was a hand towel, so we had to call the front desk and ask for towels. The staff was friendly.
Location Okay Hotel is in business area which seemed strange. There were no towels in our room had to call to get some. Room and bathroom could use some updating. Stains all over the carpet, rust all over drain in tub. Bed squeaked when you sat on it and it was not the most comfortable. Got us through form 1 night but would not stay there again.
Room Smelled Bad, and had inconveniences. I was only there for one night and it was in a quiet area but the room smelled horrible. I had to go buy air freshener, every wall had damage, and the toilet was set crooked, yes crooked and leaning to the right. The clothing rack in the closet was loose and refrigerator handle was against the wall making it difficult to open and awkward to reach into.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that your stay was not to your satisfaction due to an odor in your room as well as multiple maintenance issues. I am working with my staff and maintenance engineer to ensure that the issue does not happen again in the future. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
don't spend your own money on this rundown locale. Have to beg for basic things like bathroom (any, really) cups, etc. Stingy on basics of TP, soap, towels, etc. Better to stay in other places with regular service. Also many better options nearby with full kitchens and many more kitchen goods included. This hotel has almost nothing for its purpose - long term stay for cheap. It is expensive by 50% for what you get!
Not a good experience. Reserved a two bed got a one bed. All rooms were dirty my kids had to sleep on the floor. Just a bad experience all together.
Business response:
Rodger - We appreciate you bringing your experience to our attention. Please accept our most sincere apologies that we were unable to accommodate your room request and that our level of cleanliness did not meet your expectations. In response to your feedback, we will review our reservation process with our staff to ensure we are accommodating our guests to the best of our abilities at all times. We will also work with our housekeeping staff to make sure we are properly cleaning our rooms. Thanks to your feedback, we can cont... read more
not a good pick I will make it short, the air did not work and finally after an hour the desk perso told us that the air was switched off because they forgot to confirm us on the computer. this meant that we went to bad an hour later after a long night. Also there was stains all over the carpet the stain was not a button size, it was about one foot wide by 2 feet long and it looked like some one peed there, it was right below the bed by the head area. This is just the start, te bathroom tile had black grime all over the grou... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,906 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is open now. It will close tomorrow at 12:00 a.m.