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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The room smelt very bad and could have been cleaned a little better. Took forever to find the trash can
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst hotel we stayed in last 15 yrs. This hotel is really a bad one. We chose to stay here as there was nothing else available in the area with kitchen. They took the money upon booking but did not provide any kitchen utensils until the 2nd day evening. There was no shower curtain in the restroom shower area. Upon calling front office, they acknowledged but never showed up to put one. I had to chase the room service person to get one and put one. For obvious reason when you take bath with on shower curtain, there was water ... read more
Business response:
The staff and I read your comments about your stay with us. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I am coaching our staff to ensure guest requests are responded to in a timely manner and that rooms are thoroughly cleaned and inspected prior to guest arrivals. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
room not ready arrived at 4:30 for a wedding. Check in time is 3:00, room wasn't ready, made us wait. Asked for a room that was ready was told none in our type. Waited a half hour, room was kinda clean. No time for a shower or much just change and go.
Business response:
The staff and I read your comments about your stay with us. The situation you described regarding your room not being ready upon check-in is truly regrettable. We are very sorry for your experience. To prevent this from happening again, I will be reviewing our housekeeping schedule and front desk procedures with our staff. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
Worst Extended Stay...Left Disappointed We were given a filthy room at check-in. Then were moved to a room defined as clean. The stove was still dirty with grease. Shower still had hair from personal areas on it. The room smell like rotten broccoli or asparagus. They ran out of dishes to give us so we had to make due with a skillet and lid that was too small. The front desk staff was so nice but I left knowing I'd never return. There was also full trash containers left out everywhere and containers with dishes sitting outsid... read more
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your comments regarding our staff; however, please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our ho... read more
Don't bother The motel is obviously been recently repainted and redone, and looks like it was done on a budget. They only clean the rooms once a week. For the $$ spent on the room during the tourist season, I expect my room to be cleaned daily. I have tried this brand one other time, and had a similarily poor experience. Never again. I would have been better if I was camping.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To ensure that a situation like yours doesn't happen again, I will make sure we are clearly communicating our amenities during check-in. Your feedback is very important to u... read more
I had booked but they sold out of rooms even thoug Expedia tried to secure me a room at another hotel which was more than double the price but it was a one star hotel and horrendously rated. I give them an e for effort but the whole experience was horrid and took over 3 hours of me tired and waiting around to resolve. The staff at the hotel where helpful and kind but baffled about the F up
...not staying at an extended stay again.....................
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that your stay was not an enjoyable one. Your comments were reviewed by the staff, and we will continue to strive to provide each guest with a comfortable stay and great customer service. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,049 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.